How To Fix UDM_CUST002 - Enter percentage rate 0% for lowest priority &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_CUST - Messages for Collections Management Customizing

• Message number: 002

• Message text: Enter percentage rate 0% for lowest priority &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_CUST002 - Enter percentage rate 0% for lowest priority &1 ?

  The SAP error message UDM_CUST002 typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that a percentage rate of 0% has not been defined for the lowest priority in a pricing or discounting scenario.
  Cause:
  The error arises when the system expects a percentage rate to be defined for a specific priority level, but it finds that the rate is either missing or incorrectly set. In this case, the lowest priority level is expected to have a 0% rate, which is often used to indicate that no discount or charge should be applied at that level.
  Solution:
  To resolve the error, follow these steps:
  
  
  Access the Configuration:
  
  Go to the relevant configuration area in SAP where the pricing or discounting rules are defined. This could be in the SAP CC or CI configuration settings.
  
  
  
  Check Priority Levels:
  
  Review the priority levels defined for the pricing or discounting rules. Ensure that the lowest priority level is set correctly.
  
  
  
  Set the Percentage Rate:
  
  For the lowest priority level, ensure that the percentage rate is set to 0%. This is typically done in the pricing condition records or discounting rules.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the changes and exit the configuration.
  
  
  
  Test the Changes:
  
  Perform a test transaction to ensure that the error no longer occurs and that the pricing or discounting logic works as expected.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or specific SAP documentation related to Convergent Charging or Invoicing for detailed guidance on configuring pricing and discounting rules.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like SPRO for configuration) that may help you navigate to the correct settings.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By ensuring that the lowest priority level has a defined percentage rate of 0%, you should be able to resolve the UDM_CUST002 error effectively.