How To Fix TU765 - Print/debit entry date &1 is before move-in date &2 (contract: &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: TU - Billing/Scheduling/Budget Billing

• Message number: 765

• Message text: Print/debit entry date &1 is before move-in date &2 (contract: &3)

What causes this issue?

You have tried to migrate a budget billing plan for contract &V3&
(contract account &V4&). The print/debit entry date of at least one
budget billing plan item is before the move-in date. However, this is
only possible if the contract is a mandatory contract, because there
can be different move-in dates within a mandatory group. In this case,
the amount for the budget billing plan item must be zero. This is not
the case here.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Migration of the budget billing plan is terminated.

How to fix this error?

Correct the migration data so that either the print/debit entry date is
after the move-in date, or so that the budget billing amount is zero.
Restart the migration.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TU765 - Print/debit entry date &1 is before move-in date &2 (contract: &3) ?

  The SAP error message TU765 indicates that there is a discrepancy between the print/debit entry date and the move-in date for a specific contract. This error typically occurs in the context of billing or invoicing processes within the SAP system, particularly in the Utilities module (IS-U).
  Cause:
  The error arises when the system detects that the print or debit entry date (the date when the invoice is generated or the debit is processed) is earlier than the move-in date (the date when the customer officially starts using the service). This situation is logically inconsistent because you cannot bill a customer for a service before they have officially moved in.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Dates: Review the print/debit entry date and the move-in date for the contract in question. Ensure that the print/debit entry date is on or after the move-in date.
  
  
  Adjust the Print/Debit Entry Date: If the print/debit entry date is incorrect, you may need to adjust it to a date that is on or after the move-in date. This can typically be done in the billing document or invoice settings.
  
  
  Review Contract Details: Ensure that the contract details are correct, including the move-in date. If the move-in date is incorrect, you may need to update it in the system.
  
  
  Reprocess the Billing Document: After making the necessary adjustments, reprocess the billing document or invoice to see if the error persists.
  
  
  Consult Documentation: If you are unsure about how to make these changes, refer to the SAP documentation or user manuals specific to your version of SAP IS-U.
  
  
  Contact Support: If the issue continues after making adjustments, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EA00 (for billing) or EABO (for billing document processing) to navigate the system effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that you have the appropriate permissions to make changes to billing documents and contract details in SAP.
  
  By following these steps, you should be able to resolve the TU765 error and ensure that your billing processes run smoothly.