How To Fix TRUST037 - Cannot import certificate response

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 037

• Message text: Cannot import certificate response

What causes this issue?

The certificate response could not be imported into the PSE. You either
selected an incorrect PSE (the certificate response can only be
imported into the PSE from which the certificate request was generated),
or the certificate response is incomplete.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether you selected the correct PSE to import the certificate
response. Then you can import the certificate response in the
following formats:
As a PKCS#7 package with complete certificate upward path. The
PKCS#7 package must be Base64-coded, and have the header line
<LB>-----BEGIN CERTIFICATE-----</> and the footer line
<LB>-----END CERTIFICATE-----</>.
Individual PEM-coded certificates (that is, Base64-coded with the
header line <LB>-----BEGIN CERTIFICATE-----</> and the footer line
<LB>-----END CERTIFICATE-----</>), if the associated root certificate
exists in the database. For an overview of the existing root
certificates, use the "Import Certificate" function.
As a file with multiple PEM-coded certificates. In this case, the
system automatically attempts to build a complete certificate upward
path; all certificates not required for this are ignored. If
certificates are missing (such as, if you are using an intermediate CA),
you can extend the certificate response with additional PEM-coded
certificates before the import.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.