How To Fix TRUST039 - Error while saving file

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 039

• Message text: Error while saving file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST039 - Error while saving file ?

  The SAP error message TRUST039 typically occurs when there is an issue related to the digital signature or trust relationship of a file being processed in the SAP system. This error can arise in various contexts, such as when trying to save a file that requires a digital signature or when there are issues with the trust configuration in the system.
  Causes of TRUST039 Error
  
  Invalid Digital Signature: The file you are trying to save may have an invalid or expired digital signature.
  Missing Trust Relationship: The system may not have the necessary trust relationship established with the certificate authority (CA) that issued the digital signature.
  Configuration Issues: There may be misconfigurations in the SAP system related to the digital signature settings or trust store.
  File Format Issues: The file format may not be supported or may be corrupted.
  User Authorization: The user may not have the necessary authorizations to save files with digital signatures.
  
  Solutions to TRUST039 Error
  
  
  Check Digital Signature:
  
  Verify that the digital signature on the file is valid and not expired.
  If the signature is invalid, you may need to re-sign the file with a valid certificate.
  
  
  
  Establish Trust Relationship:
  
  Ensure that the SAP system trusts the certificate authority that issued the digital signature.
  You may need to import the CA's root certificate into the SAP trust store.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to digital signatures in the SAP system.
  Ensure that the trust store is correctly configured and that all necessary certificates are present.
  
  
  
  File Format Verification:
  
  Ensure that the file format is supported by the SAP system.
  If the file is corrupted, try to obtain a new copy of the file.
  
  
  
  User Authorization:
  
  Verify that the user has the necessary authorizations to perform the action.
  Check the user roles and permissions related to digital signatures and file saving.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or documentation that may provide additional insights or patches related to the TRUST039 error.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for more details on digital signatures and trust management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.