How To Fix TRUST038 - File was saved

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 038

• Message text: File was saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST038 - File was saved ?

  The SAP error message TRUST038 typically indicates that a file was saved successfully, but it may also imply that there are issues related to the trust relationship or digital signatures in the context of SAP's security features, particularly when dealing with digital certificates or secure documents.
  Cause:
  
  File Saving Confirmation: The message itself indicates that a file has been saved, which is generally a confirmation rather than an error. However, it may arise in contexts where the file's integrity or trustworthiness is in question.
  Trust Relationship Issues: If the file is related to digital signatures or certificates, there may be issues with the trust relationship between the SAP system and the certificate authority (CA) or the digital signature used.
  Configuration Issues: There may be misconfigurations in the SAP system regarding the handling of digital signatures or the storage of files.
  
  Solution:
  
  Verify File Integrity: Ensure that the file saved is indeed what you intended to save and that it has not been tampered with.
  Check Trust Configuration: Review the trust configuration in the SAP system. This includes checking the settings for digital certificates and ensuring that the certificate authorities are correctly configured.
  Update Certificates: If the issue is related to expired or untrusted certificates, update the certificates in the SAP system.
  Review Security Settings: Ensure that the security settings in the SAP system are correctly configured to handle digital signatures and trust relationships.
  Consult Documentation: Refer to SAP documentation or support for specific guidance on handling trust issues related to the version of SAP you are using.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to TRUST038 for any specific patches or updates that may address known issues.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the message is not causing any functional issues and is merely a notification, it may not require immediate action. However, if you are experiencing problems related to file integrity or trust, following the above steps should help resolve the issue.