How To Fix TRUST036 - Cannot create certificate request

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 036

• Message text: Cannot create certificate request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST036 - Cannot create certificate request ?

  The SAP error message TRUST036: Cannot create certificate request typically occurs when there is an issue with the configuration of the SAP Trust Manager or the underlying system settings related to the creation of a certificate request. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  
  Missing or Incorrect Configuration: The system may not be properly configured to create a certificate request. This could include missing parameters in the SSL configuration or incorrect settings in the Trust Manager.
  
  
  Insufficient Authorizations: The user trying to create the certificate request may not have the necessary authorizations to perform this action.
  
  
  Issues with the Key Storage: The key storage (e.g., the PSE - Personal Security Environment) may be corrupted or not properly set up.
  
  
  Certificate Authority (CA) Issues: The CA that is supposed to sign the certificate may not be reachable or may not be configured correctly.
  
  
  Technical Issues: There may be underlying technical issues with the SAP system or the operating system that prevent the creation of the certificate request.
  
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the Trust Manager (transaction code STRUST) and verify that the SSL configuration is correct.
  Ensure that the PSE is properly configured and that the necessary parameters are set.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to create a certificate request. This may involve checking roles and permissions in the SAP system.
  
  
  
  Review Key Storage:
  
  Check the PSE for any inconsistencies or corruption. You may need to recreate the PSE if it is corrupted.
  Use the STRUST transaction to manage the PSE and ensure it is correctly set up.
  
  
  
  Check CA Configuration:
  
  Verify that the CA is reachable and that the configuration for the CA is correct in the Trust Manager.
  Ensure that the CA certificates are imported correctly into the system.
  
  
  
  System Logs:
  
  Check the system logs (transaction code SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to SSL and certificate management for any additional steps or considerations that may be relevant to your specific version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: STRUST (Trust Manager), SM21 (System Log), SU53 (Authorization Check), and SNOTE (SAP Notes).
  SAP Help Portal: The SAP Help Portal provides extensive documentation on SSL configuration and certificate management.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions to similar issues encountered by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.