How To Fix TOTP003 - Passphrase is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: TOTP - Time Based Onetime Token

• Message number: 003

• Message text: Passphrase is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TOTP003 - Passphrase is not valid ?

  The SAP error message TOTP003 "Passphrase is not valid" typically occurs in the context of two-factor authentication (2FA) when using Time-based One-Time Password (TOTP) mechanisms. This error indicates that the passphrase or the one-time password (OTP) generated by the authenticator app does not match the expected value.
  Causes:
  
  Incorrect Passphrase: The user may have entered an incorrect passphrase or OTP.
  Time Synchronization Issues: The device generating the OTP (like a smartphone) may not be synchronized with the server time, leading to mismatched OTPs.
  Expired OTP: The OTP generated by the authenticator app is time-sensitive and may have expired by the time it is entered.
  Configuration Issues: There may be issues with the configuration of the TOTP settings in the SAP system or the authenticator app.
  Multiple Accounts: The user may be using the wrong account in the authenticator app, leading to the generation of an incorrect OTP.
  
  Solutions:
  
  Re-enter Passphrase/OTP: Ensure that the correct passphrase or OTP is being entered. Check for any typographical errors.
  Check Time Settings: Ensure that the time on the device generating the OTP is synchronized with the network time. Most authenticator apps have a feature to sync time.
  Use a New OTP: If the OTP has expired, generate a new one by refreshing the authenticator app.
  Verify Configuration: Check the TOTP configuration in the SAP system to ensure it is set up correctly. This may involve checking the shared secret used for generating OTPs.
  Check Account in Authenticator: Make sure you are using the correct account in the authenticator app. If you have multiple accounts, ensure you are selecting the right one.
  Reconfigure TOTP: If issues persist, consider reconfiguring the TOTP setup. This may involve removing the existing TOTP configuration and setting it up again.
  
  Related Information:
  
  Authenticator Apps: Common apps for generating TOTP include Google Authenticator, Microsoft Authenticator, and Authy.
  SAP Documentation: Refer to SAP's official documentation for detailed instructions on configuring and troubleshooting TOTP.
  Support: If the issue persists after trying the above solutions, consider reaching out to your organization's IT support or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the TOTP003 error and successfully authenticate using the TOTP mechanism.