How To Fix TOTP002 - Token is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: TOTP - Time Based Onetime Token

• Message number: 002

• Message text: Token is not valid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message TOTP002 - Token is not valid ?

  The SAP error message TOTP002 "Token is not valid" typically occurs in the context of two-factor authentication (2FA) when using Time-based One-Time Password (TOTP) tokens. This error indicates that the token generated by the authenticator app (like Google Authenticator, Microsoft Authenticator, etc.) is not recognized by the SAP system. Here are some common causes, solutions, and related information:
  Causes:
  
  
  Time Synchronization Issues: TOTP relies on the system time of both the server and the client device (where the authenticator app is installed). If the time is not synchronized, the generated token will not match the expected token on the server.
  
  
  Incorrect Token Entry: The user may have entered the token incorrectly, leading to a mismatch.
  
  
  Expired Token: TOTP tokens are time-sensitive and typically expire after 30 seconds. If the user tries to use an expired token, it will be considered invalid.
  
  
  Misconfigured TOTP Settings: The TOTP settings in the SAP system may not be configured correctly, leading to token validation failures.
  
  
  Multiple Accounts: If the user has multiple accounts set up in the authenticator app, they may be using the wrong token for the specific SAP account.
  
  
  Solutions:
  
  
  Check Time Settings: Ensure that the time and time zone settings on both the SAP server and the client device are correct and synchronized. You can use NTP (Network Time Protocol) to synchronize time.
  
  
  Re-enter the Token: Double-check the token entered in the SAP login screen. Make sure there are no typos or extra spaces.
  
  
  Use a New Token: Wait for the current token to expire (usually 30 seconds) and generate a new one from the authenticator app.
  
  
  Reconfigure TOTP: If the issue persists, consider reconfiguring the TOTP settings in the SAP system. This may involve resetting the TOTP configuration for the user account.
  
  
  Check for Multiple Accounts: Ensure that the correct account is being used in the authenticator app. If necessary, remove and re-add the account to the app.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific instructions related to TOTP configuration and troubleshooting.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to TOTP and authentication.
  Authenticator App: Ensure that the authenticator app is functioning correctly and is up to date.
  User Training: Provide training or documentation to users on how to use TOTP effectively, including how to troubleshoot common issues.
  
  If the problem persists after trying these solutions, it may be necessary to contact your SAP support team for further assistance.