How To Fix TOTP005 - Credentials are not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: TOTP - Time Based Onetime Token

• Message number: 005

• Message text: Credentials are not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TOTP005 - Credentials are not valid ?

  The SAP error message TOTP005, which states "Credentials are not valid," typically occurs when there is an issue with the authentication process, particularly when using two-factor authentication (2FA) with Time-based One-Time Passwords (TOTP). Here are some common causes, solutions, and related information for this error:
  Causes:
  
  
  Incorrect TOTP Code: The most common reason for this error is that the TOTP code entered is incorrect. This can happen if the code has expired (TOTP codes are time-sensitive) or if it was entered incorrectly.
  
  
  Time Synchronization Issues: TOTP relies on the system time of both the server and the client device (e.g., mobile phone). If the time on either device is not synchronized, the generated codes will not match.
  
  
  Misconfigured TOTP Settings: If the TOTP settings in the SAP system are not configured correctly, it can lead to authentication failures.
  
  
  User Account Issues: The user account may be locked, disabled, or not properly set up for TOTP authentication.
  
  
  Expired or Invalid Secret Key: The secret key used to generate TOTP codes may have expired or been changed without updating the user's TOTP application.
  
  
  Solutions:
  
  
  Verify TOTP Code: Ensure that you are entering the correct TOTP code. Check that you are using the latest code generated by your authenticator app.
  
  
  Check Device Time: Make sure that the time and time zone settings on your device (where the TOTP app is installed) are correct and synchronized with a reliable time source.
  
  
  Reconfigure TOTP: If you suspect that the TOTP settings are misconfigured, you may need to reconfigure TOTP for your user account. This may involve resetting the TOTP settings in the SAP system.
  
  
  Account Status: Check the status of your user account in the SAP system. Ensure that it is active and not locked or disabled.
  
  
  Reset TOTP: If you have lost access to your TOTP application or if the secret key has changed, you may need to reset your TOTP settings. This typically requires assistance from your SAP administrator.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  Related Information:
  
  TOTP Applications: Common TOTP applications include Google Authenticator, Microsoft Authenticator, and Authy. Ensure that you are using a compatible app.
  SAP Documentation: Refer to SAP's official documentation for detailed instructions on configuring and troubleshooting TOTP authentication.
  Security Policies: Be aware of your organization's security policies regarding authentication methods and TOTP usage.
  
  By following these steps, you should be able to resolve the TOTP005 error and successfully authenticate using TOTP in your SAP environment.