How To Fix TOTP005 - Credentials are not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: TOTP - Time Based Onetime Token

• Message number: 005

• Message text: Credentials are not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TOTP005 - Credentials are not valid ?

  The SAP error message TOTP005, which states "Credentials are not valid," typically occurs when there is an issue with the authentication process, particularly when using two-factor authentication (2FA) with Time-based One-Time Passwords (TOTP). Here are some common causes, solutions, and related information for this error:
  Causes:
  
  
  Incorrect TOTP Code: The most common reason for this error is that the TOTP code entered is incorrect. This can happen if the code has expired (TOTP codes are time-sensitive) or if it was entered incorrectly.
  
  
  Time Synchronization Issues: TOTP relies on the system time of both the server and the client device (e.g., mobile phone). If the time on either device is not synchronized, the generated codes will not match.
  
  
  Misconfigured TOTP Settings: If the TOTP settings in the SAP system are not configured correctly, it can lead to authentication failures.
  
  
  User Account Issues: The user account may be locked, disabled, or not properly set up for TOTP