How To Fix TOTP006 - Device does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: TOTP - Time Based Onetime Token

• Message number: 006

• Message text: Device does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TOTP006 - Device does not exist ?

  The SAP error message TOTP006 ("Device does not exist") typically occurs in the context of two-factor authentication (2FA) when using the SAP GUI or other SAP applications that require a time-based one-time password (TOTP) for user authentication. This error indicates that the system cannot find the specified device associated with the user for generating the TOTP.
  Causes:
  
  Device Not Registered: The device (e.g., mobile phone or authenticator app) used for generating the TOTP has not been registered in the SAP system.
  Incorrect User Configuration: The user profile may not be correctly configured to use TOTP, or the device ID may not match the one stored in the system.
  Expired or Invalid Configuration: The TOTP configuration may have expired or been invalidated due to changes in user settings or security policies.
  User Deactivation: The user account may be deactivated or locked, preventing access to the TOTP device.
  System Issues: There may be underlying issues with the SAP