How To Fix TOTP006 - Device does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: TOTP - Time Based Onetime Token

• Message number: 006

• Message text: Device does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TOTP006 - Device does not exist ?

  The SAP error message TOTP006 ("Device does not exist") typically occurs in the context of two-factor authentication (2FA) when using the SAP GUI or other SAP applications that require a time-based one-time password (TOTP) for user authentication. This error indicates that the system cannot find the specified device associated with the user for generating the TOTP.
  Causes:
  
  Device Not Registered: The device (e.g., mobile phone or authenticator app) used for generating the TOTP has not been registered in the SAP system.
  Incorrect User Configuration: The user profile may not be correctly configured to use TOTP, or the device ID may not match the one stored in the system.
  Expired or Invalid Configuration: The TOTP configuration may have expired or been invalidated due to changes in user settings or security policies.
  User Deactivation: The user account may be deactivated or locked, preventing access to the TOTP device.
  System Issues: There may be underlying issues with the SAP system or the TOTP service that are causing the error.
  
  Solutions:
  
  Register the Device: Ensure that the device you are using for TOTP is properly registered in the SAP system. This typically involves scanning a QR code or entering a secret key during the initial setup.
  Check User Configuration: Verify that the user profile is correctly configured for TOTP. This may involve checking the user settings in the SAP system to ensure that the TOTP device is linked to the user account.
  Reconfigure TOTP: If the device is not recognized, you may need to reconfigure TOTP for your user account. This can involve resetting the TOTP settings and re-registering the device.
  Contact System Administrator: If you are unable to resolve the issue, contact your SAP system administrator or IT support team. They can check the backend configuration and ensure that your user account is active and properly set up for TOTP.
  Check for System Updates: Ensure that the SAP system is up to date and that there are no known issues with the TOTP service.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed instructions on setting up and troubleshooting TOTP.
  User Guides: Check any user guides or training materials provided by your organization regarding the use of TOTP in SAP.
  Support Forums: Look for discussions in SAP community forums or support channels where similar issues may have been addressed.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.