How To Fix TN802 - Continue by using the special Support Package Manager for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 802

• Message text: Continue by using the special Support Package Manager for &1

What causes this issue?

You have to use a special Support Package Manager to control the Support
Package import procedure, because special pre- and postprocessing tasks
are necessary in a &V1& system.

System Response

The Support Package queue was imported successfully. You must use the
special Support Package Manager for &V1& for the postprocessing tasks
that still need to be performed.

How to fix this error?

Continue with the import using the special Support Package Manager for
&V1& (transaction <LS>SP_MANAGER</>).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN802 - Continue by using the special Support Package Manager for &1 ?

  The SAP error message TN802 typically indicates an issue related to the Support Package Manager (SPAM) or the Software Update Manager (SUM) when trying to apply support packages or updates to your SAP system. The message suggests that you should continue the process using the special Support Package Manager for the specific component or system indicated by "&1".
  Cause:
  
  Incompatibility: The support package you are trying to apply may not be compatible with the current version of your SAP system or other installed components.
  Missing Dependencies: There may be missing prerequisites or dependencies that need to be addressed before applying the support package.
  Corrupted Files: The files related to the support package may be corrupted or incomplete.
  System Configuration Issues: There may be configuration issues within the SAP system that prevent the application of the support package.
  
  Solution:
  
  Use the Support Package Manager: Follow the instructions in the error message and use the Support Package Manager (SPAM) to continue the process. This tool is specifically designed to handle support package applications and can provide more detailed error messages and logs.
  Check Compatibility: Verify that the support package you are trying to apply is compatible with your current SAP system version. You can check the SAP Notes or the SAP Support Portal for compatibility information.
  Review Prerequisites: Ensure that all prerequisites for the support package are met. This may include applying earlier support packages or updates.
  Check Logs: Review the logs generated during the update process for any specific error messages that can provide more insight into the issue.
  SAP Notes: Search for relevant SAP Notes that may address the specific error or provide guidance on how to resolve it. You can use the SAP ONE Support Launchpad for this purpose.
  Consult Documentation: Refer to the official SAP documentation for SPAM and SUM for detailed instructions on how to use these tools effectively.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide expert guidance tailored to your specific situation.
  
  Related Information:
  
  SAP Notes: Always check for the latest SAP Notes related to the error message TN802, as they may contain specific fixes or workarounds.
  SPAM and SUM Documentation: Familiarize yourself with the documentation for SPAM and SUM, as they provide essential information on how to manage support packages and updates.
  System Backup: Before applying any support packages, ensure that you have a complete backup of your system to prevent data loss in case of issues during the update process.
  
  By following these steps, you should be able to address the TN802 error and successfully apply the necessary support packages to your SAP system.