How To Fix TN804 - System is running in tenant mode; only display functions available

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 804

• Message text: System is running in tenant mode; only display functions available

What causes this issue?

The system is configured as a Tenant System in a Shared Hosting
landscape. It's not possible to import Support Packages or install
Add-Ons in such a system.

System Response

There are only display functions available.

How to fix this error?

Please contact your hosting provider if you need to import Support
Packages or install Add-Ons.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN804 - System is running in tenant mode; only display functions available ?

  The SAP error message TN804 indicates that the system is currently running in tenant mode, which means it is part of a multi-tenant environment. In this mode, only display functions are available, and you cannot perform any changes or execute certain transactions that require write access.
  Cause:
  The primary cause of this error is that the SAP system is configured to operate in tenant mode, which is typically used in cloud environments or when multiple clients share the same system resources. In tenant mode, the system restricts certain functionalities to ensure data integrity and security across different tenants.
  Solution:
  To resolve this issue, you can consider the following options:
  
  
  Check System Configuration: Verify if the system is indeed intended to run in tenant mode. If it is not, you may need to change the configuration settings. This typically requires administrative access and should be done by a system administrator.
  
  
  Access the Correct Environment: If you are trying to perform actions that require write access, ensure that you are connected to the correct environment (e.g., a development or quality assurance system) that allows such operations.
  
  
  Contact SAP Support: If you believe that you should have access to more functionalities, or if you are unsure about the configuration, it may be best to contact SAP support for assistance. They can provide guidance based on your specific system setup.
  
  
  Review Documentation: Check the SAP documentation related to tenant mode and the specific version of your SAP system. This can provide insights into the limitations and functionalities available in tenant mode.
  
  
  Related Information:
  
  Tenant Mode: This is a feature in SAP systems that allows multiple clients to share the same instance while keeping their data separate. It is commonly used in SAP S/4HANA Cloud and other cloud-based solutions.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform the actions you are attempting. In tenant mode, permissions may be more restricted.
  System Administration: If you are a system administrator, familiarize yourself with the configuration settings related to tenant mode and how to manage tenants effectively.
  
  By understanding the context of the TN804 error message and following the suggested solutions, you should be able to address the issue effectively.