How To Fix T5250 - Contact person has no telephone number; company number is displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 250

• Message text: Contact person has no telephone number; company number is displayed

What causes this issue?

The system was unable to find a telephone number for the contact person
so it displays the number of the corresponding company instead.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5250 - Contact person has no telephone number; company number is displayed ?

  The SAP error message T5250 indicates that a contact person associated with a business partner or customer does not have a telephone number recorded in the system. This can lead to issues when trying to perform certain transactions or when the system requires contact information for communication purposes.
  Cause:
  The primary cause of this error is that the contact person linked to a specific company or business partner does not have a telephone number entered in their master data. This can happen if the contact person was created without entering all the necessary details or if the information was not updated after changes.
  Solution:
  To resolve the T5250 error, you need to ensure that the contact person has a telephone number recorded in the system. Here are the steps to do this:
  
  
  Access the Business Partner Master Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  
  
  
  Find the Contact Person:
  
  Search for the relevant business partner or company number.
  Navigate to the "Contact Persons" tab or section.
  
  
  
  Edit the Contact Person:
  
  Select the contact person that is causing the error.
  Click on the "Edit" button to modify the details.
  
  
  
  Enter the Telephone Number:
  
  In the contact person's details, locate the field for the telephone number.
  Enter the appropriate telephone number.
  
  
  
  Save Changes:
  
  After entering the telephone number, save the changes to the contact person's master data.
  
  
  
  Test the Transaction Again:
  
  After saving, try to perform the transaction that previously resulted in the T5250 error to confirm that the issue has been resolved.
  
  
  
  Related Information:
  
  Business Partner Role: Ensure that the contact person is assigned the correct role in the business partner master data, as this can affect how the data is used in transactions.
  Data Consistency: Regularly review and maintain the master data for business partners and contact persons to ensure that all necessary information is complete and up to date.
  User Authorizations: Ensure that you have the necessary authorizations to edit business partner data in SAP.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or check for any additional configuration settings that may be affecting the contact person's data.