How To Fix T5240 - Function cannot be executed with dialer &1 as this dialer is not active

T5240 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 240

• Message text: Function cannot be executed with dialer &1 as this dialer is not active

What causes this issue?

The dialer &V1& is activated in SAPphone system administration
(transaction SPHB). Therefore, no dialer-specific functions, such as
downloading of call lists, can be executed.

How to fix this error?

Ask your system administrator to activate this dialer. A connection
test may have to be carried out first.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5240 - Function cannot be executed with dialer &1 as this dialer is not active ?

  The SAP error message T5240 indicates that a specific function cannot be executed because the dialer specified (denoted as &1 in the message) is not active. This error typically occurs in the context of SAP applications that involve telephony integration, such as SAP CRM or SAP Contact Center, where a dialer is used to manage calls.
  
  Cause:
  
  Inactive Dialer: The dialer referenced in the error message is not currently active or has not been properly configured in the system.
  
  Configuration Issues: There may be issues with the configuration settings for the dialer in the SAP system or the telephony system it is supposed to connect to.
  Network Issues: There could be network connectivity problems preventing the dialer from being recognized as active.
  User Permissions: The user may not have the necessary permissions to access or activate the dialer.
  
  
  Solution:
  
  Check Dialer Status: Verify that the dialer is indeed active. This can usually be done through the telephony