How To Fix T5240 - Function cannot be executed with dialer &1 as this dialer is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 240

• Message text: Function cannot be executed with dialer &1 as this dialer is not active

What causes this issue?

The dialer &V1& is activated in SAPphone system administration
(transaction SPHB). Therefore, no dialer-specific functions, such as
downloading of call lists, can be executed.

How to fix this error?

Ask your system administrator to activate this dialer. A connection
test may have to be carried out first.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5240 - Function cannot be executed with dialer &1 as this dialer is not active ?

  The SAP error message T5240 indicates that a specific function cannot be executed because the dialer specified (denoted as &1 in the message) is not active. This error typically occurs in the context of SAP applications that involve telephony integration, such as SAP CRM or SAP Contact Center, where a dialer is used to manage calls.
  Cause:
  
  Inactive Dialer: The dialer referenced in the error message is not currently active or has not been properly configured in the system.
  Configuration Issues: There may be issues with the configuration settings for the dialer in the SAP system or the telephony system it is supposed to connect to.
  Network Issues: There could be network connectivity problems preventing the dialer from being recognized as active.
  User Permissions: The user may not have the necessary permissions to access or activate the dialer.
  
  Solution:
  
  Check Dialer Status: Verify that the dialer is indeed active. This can usually be done through the telephony system or the SAP configuration settings.
  Configuration Review: Review the configuration settings for the dialer in SAP. Ensure that all necessary parameters are correctly set and that the dialer is properly integrated with the SAP system.
  Restart Dialer: If the dialer is inactive, try restarting it or reinitializing the connection to see if that resolves the issue.
  Check User Permissions: Ensure that the user attempting to execute the function has the necessary permissions to access and use the dialer.
  Consult Documentation: Refer to the SAP documentation or the specific telephony system documentation for any additional troubleshooting steps or configuration guidelines.
  Contact Support: If the issue persists, consider reaching out to SAP support or your telephony system provider for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Telephony Integration: Familiarize yourself with the telephony integration settings in SAP, as this can help in understanding how the dialer is supposed to function.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the T5240 error and implement a solution to resolve it.