How To Fix T5239 - Dialer function cannot be executed with server &1 as no dialer available

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 239

• Message text: Dialer function cannot be executed with server &1 as no dialer available

What causes this issue?

The server &V1& is not selected as a dialer in SAPphone administration
(transaction SPHB). Therefore, no dialer-specific functions, such as
downloading of call lists, can be executed with this server.

How to fix this error?

If you want to use the server &V1& for dialer-specific functions, ask
your system administrator to select this server as a dialer. A
connection test may have to be carried out first.
Note that a server should only be selected as a dialer if the
corresponding external gateway supports the dialer functions.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5239 - Dialer function cannot be executed with server &1 as no dialer available ?

  The SAP error message T5239 indicates that the dialer function cannot be executed because there is no dialer available on the specified server. This error typically occurs in environments where SAP is integrated with telephony systems, such as SAP CRM or SAP Contact Center, which utilize dialers for making calls.
  Cause:
  
  No Dialer Configuration: The server specified in the error message does not have a dialer configured or available for use.
  Dialer Not Running: The dialer service may not be running on the server.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the dialer.
  Incorrect Server Configuration: The server specified may not be correctly configured to handle dialer functions.
  Licensing Issues: There may be licensing issues preventing the use of the dialer.
  
  Solution:
  
  
  Check Dialer Configuration:
  
  Ensure that the dialer is properly configured in the SAP system. This includes checking the settings in transaction codes related to telephony integration (e.g., TSWI, TSWI1).
  
  
  
  Verify Dialer Service:
  
  Check if the dialer service is running on the specified server. If it is not running, start the service.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing communication between the SAP system and the dialer. This may involve checking firewalls, network routes, and server availability.
  
  
  
  Review Server Settings:
  
  Ensure that the server specified in the error message is correctly set up to handle dialer functions. This may involve checking server parameters and configurations.
  
  
  
  Check Licensing:
  
  Confirm that the necessary licenses for the dialer are in place and valid. If there are licensing issues, contact your SAP account representative for assistance.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific telephony integration you are using. This may provide additional insights into configuration and troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant logs or configurations.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Telephony Integration Documentation: Review the documentation for the specific telephony integration you are using with SAP, as different systems may have unique configurations and requirements.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue causing the T5239 error message in your SAP environment.