How To Fix T5239 - Dialer function cannot be executed with server &1 as no dialer available

T5239 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 239

• Message text: Dialer function cannot be executed with server &1 as no dialer available

What causes this issue?

The server &V1& is not selected as a dialer in SAPphone administration
(transaction SPHB). Therefore, no dialer-specific functions, such as
downloading of call lists, can be executed with this server.

How to fix this error?

If you want to use the server &V1& for dialer-specific functions, ask
your system administrator to select this server as a dialer. A
connection test may have to be carried out first.
Note that a server should only be selected as a dialer if the
corresponding external gateway supports the dialer functions.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

T5239 - Details

• The SAP error message T5239 indicates that the dialer function cannot be executed because there is no dialer available on the specified server. This error typically occurs in environments where SAP is integrated with telephony systems, such as SAP CRM or SAP Contact Center, which utilize dialers for making calls.
  
  Cause:
  
  No Dialer Configuration: The server specified in the error message does not have a dialer configured or available for use.
  Dialer Not Running: The dialer service may not be running on the server.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the dialer.
  Incorrect Server Configuration: The server specified may not be correctly configured to handle dialer functions.
  Licensing Issues: There may be licensing issues preventing the use of the dialer.
  
  
  Solution:
  
  
  Check Dialer Configuration:
  
  Ensure that the dialer is properly configured in the SAP system. This includes checking the settings in transaction codes related to telephony integration (e.g., TSWI, TSWI1).
  
  
  
  Verify