How To Fix T5233 - Server cannot be deleted as it is still actively used as a dialer

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 233

• Message text: Server cannot be deleted as it is still actively used as a dialer

What causes this issue?

The telephone server &V1& is still actively used as a dialer. One or
more planned telephone calls have been downloaded to this server and
have not yet been deleted.

System Response

The telephony server cannot be deleted.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5233 - Server cannot be deleted as it is still actively used as a dialer ?

  The SAP error message T5233 indicates that a server cannot be deleted because it is still actively being used as a dialer. This typically occurs in the context of SAP systems that manage telephony or communication services, such as SAP CRM or SAP Contact Center.
  Cause:
  The error arises when you attempt to delete a server that is currently configured or in use as a dialer. This means that there are ongoing processes or configurations that depend on this server, preventing its deletion.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Active Dialer Configurations:
  
  Navigate to the configuration settings for dialers in your SAP system.
  Identify any active dialer configurations that are using the server you are trying to delete.
  
  
  
  Deactivate or Reassign Dialer:
  
  If the server is actively being used, you will need to either deactivate the dialer or reassign the dialer functionality to another server.
  Ensure that there are no ongoing calls or processes that are utilizing the server.
  
  
  
  Remove Dependencies:
  
  Check for any dependencies or references to the server in other configurations or processes.
  Remove or update these dependencies to ensure that the server is no longer in use.
  
  
  
  Retry Deletion:
  
  Once you have confirmed that the server is no longer in use, attempt to delete the server again.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configurations or processes, refer to the SAP documentation specific to your version and module for detailed instructions on managing dialers and servers.
  
  
  
  Contact Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance. They can provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about why the server is still considered active.
  User Permissions: Ensure that you have the necessary permissions to make changes to dialer configurations and server settings.
  
  By following these steps, you should be able to resolve the T5233 error and successfully delete the server if it is no longer needed.