How To Fix T5233 - Server cannot be deleted as it is still actively used as a dialer

T5233 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 233

• Message text: Server cannot be deleted as it is still actively used as a dialer

What causes this issue?

The telephone server &V1& is still actively used as a dialer. One or
more planned telephone calls have been downloaded to this server and
have not yet been deleted.

System Response

The telephony server cannot be deleted.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5233 - Server cannot be deleted as it is still actively used as a dialer ?

  The SAP error message T5233 indicates that a server cannot be deleted because it is still actively being used as a dialer. This typically occurs in the context of SAP systems that manage telephony or communication services, such as SAP CRM or SAP Contact Center.
  
  Cause:
  The error arises when you attempt to delete a server that is currently configured or in use as a dialer. This means that there are ongoing processes or configurations that depend on this server, preventing its deletion.
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Active Dialer Configurations:
  
  Navigate to the configuration settings for dialers in your SAP system.
  Identify any active dialer configurations that are using the server you are trying to delete.
  
  
  
  Deactivate or Reassign Dialer:
  
  If the server is actively being used, you will need to either deactivate the dialer or reassign the dialer functionality to another server.
  Ensure that there are no ongoing calls or processes that