How To Fix T5232 - Server cannot be renamed as it is still be actively used as a dialer

T5232 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 232

• Message text: Server cannot be renamed as it is still be actively used as a dialer

What causes this issue?

The telephony server &V1& is still actively used as a dialer. One or
more planned telephone calls have been downloaded to this server and
have not yet been deleted.

System Response

The telephony server cannot be renamed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

T5232 - Details

• The SAP error message T5232 indicates that a server cannot be renamed because it is currently being used as a dialer. This typically occurs in environments where SAP systems are integrated with telephony systems, such as SAP CRM or SAP Contact Center, which utilize dialers for outbound calls.
  
  Cause:
  The primary cause of this error is that the server you are trying to rename is actively engaged in dialing operations. This means that there are ongoing processes or sessions that are utilizing the server for telephony functions, preventing any changes to its configuration, including renaming.
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Active Sessions: Identify any active sessions or processes that are using the server as a dialer. You may need to check the telephony system or the SAP application logs to find out which processes are currently active.
  
  
  Stop Dialing Operations: If possible, stop any ongoing dialing operations that are using