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How To Fix T5232 - Server cannot be renamed as it is still be actively used as a dialer


SAP Error Message - Details

  • Message type: E = Error

  • Message class: T5 - SAPphone: Messages for telephony

  • Message number: 232

  • Message text: Server cannot be renamed as it is still be actively used as a dialer

  • Show details Hide details
  • What causes this issue?

    The telephony server &V1& is still actively used as a dialer. One or
    more planned telephone calls have been downloaded to this server and
    have not yet been deleted.

    System Response

    The telephony server cannot be renamed.

    How to fix this error?

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    Procedure for System Administrators


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message T5232 - Server cannot be renamed as it is still be actively used as a dialer ?

    The SAP error message T5232 indicates that a server cannot be renamed because it is currently being used as a dialer. This typically occurs in environments where SAP systems are integrated with telephony systems, such as SAP CRM or SAP Contact Center, which utilize dialers for outbound calls.

    Cause:

    The primary cause of this error is that the server you are trying to rename is actively engaged in dialing operations. This means that there are ongoing processes or sessions that are utilizing the server for telephony functions, preventing any changes to its configuration, including renaming.

    Solution:

    To resolve this issue, you can follow these steps:

    1. Check Active Sessions: Identify any active sessions or processes that are using the server as a dialer. You may need to check the telephony system or the SAP application logs to find out which processes are currently active.

    2. Stop Dialing Operations: If possible, stop any ongoing dialing operations that are using the server. This may involve stopping campaigns or disconnecting users from the dialer.

    3. Wait for Processes to Complete: If you cannot stop the dialing operations immediately, you may need to wait until all active processes have completed before attempting to rename the server.

    4. Rename the Server: Once you have ensured that the server is no longer being used as a dialer, you can proceed with renaming the server.

    5. Restart Services: After renaming, it may be necessary to restart the relevant services or applications to ensure that the changes take effect.

    6. Check Configuration: After renaming, verify that all configurations related to the dialer and telephony services are updated to reflect the new server name.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to this error message.
    • Documentation: Review the documentation for your specific SAP module (e.g., SAP CRM, SAP Contact Center) to understand how dialers are configured and managed.
    • Support: If the issue persists or if you are unsure about stopping processes, consider reaching out to your SAP support team or consulting with SAP support for further assistance.

    By following these steps, you should be able to resolve the T5232 error and successfully rename the server.

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