How To Fix T5234 - Dialer flag cannot be deleted as it is still actively used as a dialer

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 234

• Message text: Dialer flag cannot be deleted as it is still actively used as a dialer

What causes this issue?

The telephony server &V1& supports dialer functions, and scheduled
telephone calls have been downloaded to this server and have not yet
been deleted.

System Response

The dialer functions cannot be used.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5234 - Dialer flag cannot be deleted as it is still actively used as a dialer ?

  The SAP error message T5234 indicates that a dialer flag cannot be deleted because it is currently in use. This typically occurs in the context of SAP systems that manage telecommunication processes, such as SAP CRM or SAP Contact Center, where dialer flags are used to manage outbound calls.
  Cause:
  The error arises when you attempt to delete a dialer flag that is still associated with active processes or configurations. This could happen if:
  
  The dialer flag is linked to ongoing campaigns or call lists.
  There are active sessions or processes that reference the dialer flag.
  The flag is set as a default or required setting in certain configurations.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Active Processes: 
  
  Review any active campaigns or call lists that may be using the dialer flag. You may need to stop or complete these processes before attempting to delete the flag.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system to see if the dialer flag is set as a default or required option. If so, you may need to change the configuration before deletion.
  
  
  
  Deactivate the Dialer Flag:
  
  If possible, deactivate the dialer flag instead of deleting it. This may allow you to remove its usage without causing disruptions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources specific to your version of the software for detailed instructions on managing dialer flags.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for assistance. They may have additional tools or insights to help you manage the dialer flags.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  User Permissions: Ensure that you have the necessary permissions to delete or modify dialer flags in the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.