How To Fix T5228 - Planned call does not exist in a dialer and therefore cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 228

• Message text: Planned call does not exist in a dialer and therefore cannot be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5228 - Planned call does not exist in a dialer and therefore cannot be deleted ?

  The SAP error message T5228, which states "Planned call does not exist in a dialer and therefore cannot be deleted," typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with outbound calls or activities that are managed through a dialer system. This error indicates that the system is trying to delete a planned call that is not recognized or does not exist in the dialer system.
  Causes:
  
  Data Synchronization Issues: There may be a mismatch between the SAP CRM system and the dialer system, leading to discrepancies in the planned calls.
  Incorrect Call ID: The call ID or reference being used to delete the planned call may be incorrect or may have been altered.
  Call Already Processed: The planned call may have already been processed or deleted in the dialer system, making it unavailable for deletion in SAP.
  Configuration Issues: There may be configuration issues in the integration between SAP and the dialer system.
  
  Solutions:
  
  Verify Call ID: Check the call ID or reference number you are trying to delete. Ensure it is correct and corresponds to an existing planned call in the dialer.
  Check Dialer Status: Verify the status of the planned call in the dialer system. If it has already been processed or deleted, you may not be able to delete it again in SAP.
  Data Synchronization: Ensure that the data between SAP and the dialer is synchronized. You may need to run synchronization jobs or check for any errors in the integration.
  Consult Logs: Check the application logs in SAP for any additional error messages or warnings that may provide more context about the issue.
  Configuration Review: Review the configuration settings for the integration between SAP and the dialer. Ensure that all necessary settings are correctly configured.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or the vendor of the dialer system for further assistance.
  
  Related Information:
  
  Integration Documentation: Review the integration documentation between SAP CRM and the dialer system to understand how calls are managed and synchronized.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Permissions: Ensure that the user attempting to delete the call has the necessary permissions to perform this action.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.