How To Fix T5229 - Dialer for planned call deletion (&1) deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 229

• Message text: Dialer for planned call deletion (&1) deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5229 - Dialer for planned call deletion (&1) deleted ?

  The SAP error message T5229, which states "Dialer for planned call deletion (&1) deleted," typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with planned calls or activities in the dialer system. This message indicates that a planned call has been deleted, and it may arise due to various reasons.
  Causes:
  
  Manual Deletion: The planned call may have been manually deleted by a user or through a process in the system.
  System Configuration: There may be configuration settings in the dialer or CRM system that automatically delete planned calls under certain conditions.
  Data Integrity Issues: There could be issues with data integrity, such as missing or incorrect references to the planned call in the database.
  Workflow or Process Changes: Changes in workflows or processes that affect how planned calls are managed could lead to this error.
  User Permissions: Insufficient permissions for the user trying to access or manage the planned call.
  
  Solutions:
  
  Check Deletion Logs: Review the logs to determine if the planned call was deleted manually or by a system process. This can help identify the cause.
  Review Configuration Settings: Check the configuration settings in the dialer and CRM system to ensure that there are no rules or settings that lead to the automatic deletion of planned calls.
  Data Consistency Check: Perform a data consistency check to ensure that all references and data related to the planned call are intact and correct.
  User Permissions: Verify that the user has the necessary permissions to access and manage planned calls. Adjust permissions if needed.
  Recreate the Planned Call: If the planned call is essential, consider recreating it manually if it was deleted unintentionally.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the dialer and planned calls.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may resolve known issues related to planned calls and the dialer.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.