How To Fix T5193 - New session cannot be opened: User interface not started

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 193

• Message text: New session cannot be opened: User interface not started

What causes this issue?

The user interface for the telephone should be started in a new
session. However, it was not possible to start this new session.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

A possible cause of the problem is that the maximum number of sessions
allowed on your computer has already been reached. If this is the case,
you have to close another session to be able to start the user
interface.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5193 - New session cannot be opened: User interface not started ?

  The SAP error message T5193, which states "New session cannot be opened: User interface not started," typically indicates that the SAP GUI (Graphical User Interface) is not properly initialized or there is an issue with the connection to the SAP system. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  SAP GUI Not Installed or Configured Properly: The SAP GUI may not be installed correctly, or there may be issues with its configuration.
  Network Issues: There could be network connectivity problems preventing the SAP GUI from connecting to the SAP server.
  Session Limit Reached: The user may have reached the maximum number of sessions allowed in the SAP system.
  SAP System Issues: The SAP system itself may be experiencing issues or may be down for maintenance.
  User Authorization Issues: The user may not have the necessary authorizations to open a new session.
  
  Solutions:
  
  
  Check SAP GUI Installation:
  
  Ensure that the SAP GUI is installed correctly. If necessary, reinstall or repair the installation.
  Make sure you are using a compatible version of the SAP GUI for your SAP system.
  
  
  
  Restart SAP GUI:
  
  Close the SAP GUI completely and restart it. Sometimes, simply restarting the application can resolve temporary issues.
  
  
  
  Check Network Connectivity:
  
  Verify that you have a stable network connection to the SAP server. You can try pinging the server or accessing other network resources to confirm connectivity.
  
  
  
  Session Management:
  
  Check if you have reached the maximum number of allowed sessions. You can log out of some sessions or ask your system administrator to increase your session limit if necessary.
  
  
  
  Check SAP System Status:
  
  Contact your SAP system administrator to check if the SAP system is up and running. They can also check for any ongoing maintenance or issues.
  
  
  
  User Authorizations:
  
  Ensure that your user account has the necessary authorizations to open new sessions. If you suspect authorization issues, contact your SAP security administrator.
  
  
  
  Log Files:
  
  Check the SAP GUI log files for any additional error messages or information that might help diagnose the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions to specific issues, as other users may have encountered and resolved similar problems.
  Documentation: Refer to the official SAP documentation for your version of the SAP GUI and SAP system for troubleshooting steps and best practices.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your IT support team or SAP support for further assistance.