How To Fix T5189 - The specified call ID is not valid. Refresh call overview

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 189

• Message text: The specified call ID is not valid. Refresh call overview

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message T5189 - The specified call ID is not valid. Refresh call overview ?

  The SAP error message T5189, which states "The specified call ID is not valid. Refresh call overview," typically occurs in the context of SAP's communication or integration processes, such as when using the SAP Business Workflow or when dealing with remote function calls (RFCs). This error indicates that the system is unable to find or recognize the specified call ID, which may be due to various reasons.
  Causes:
  
  Invalid Call ID: The call ID being referenced may not exist or may have been deleted or expired.
  Session Timeout: The session associated with the call ID may have timed out, leading to the invalidation of the call ID.
  Network Issues: Temporary network issues or disruptions can lead to the loss of the call ID.
  Configuration Issues: Incorrect configuration in the workflow or RFC settings may lead to this error.
  Data Consistency Issues: If there are inconsistencies in the data being processed, it may lead to invalid call IDs.
  
  Solutions:
  
  Refresh the Call Overview: As suggested by the error message, refreshing the call overview can help. This can often be done by navigating back to the relevant screen and reloading the data.
  Check Call ID Validity: Verify that the call ID you are using is correct and has not been altered or deleted.
  Session Management: Ensure that your session is active and has not timed out. If it has, log back in and try again.
  Network Stability: Check your network connection to ensure that there are no disruptions that could affect communication with the SAP system.
  Review Configuration: Check the configuration settings for workflows or RFC connections to ensure they are set up correctly.
  Consult Logs: Look into the SAP system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) or SM37 (Job Monitoring) to help diagnose the issue.
  Documentation: Review SAP documentation related to workflows and RFCs for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the T5189 error and implement a suitable solution.