How To Fix T5171 - User &1: No authorization for extension &2 + server &3

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 171

• Message text: User &1: No authorization for extension &2 + server &3

What causes this issue?

User &V1& is not authorized to select the extension &V2& of the
telephony server &V3&.

How to fix this error?

Check whether the work center extension and the telephony server have
been specified correctly for this user.
If the specifications are correct, inform the administrator responsible
so that they can authorize the assignment between this user and this
extension/telephony server combination for the site.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5171 - User &1: No authorization for extension &2 + server &3 ?

  The SAP error message T5171 indicates that a user does not have the necessary authorization to access a specific extension on a particular server. This error typically arises in scenarios where users are trying to access certain functionalities or data that require specific permissions.
  Cause:
  
  Missing Authorizations: The user does not have the required authorization object or role assigned to access the specified extension.
  Role Assignment Issues: The roles assigned to the user may not include the necessary permissions for the extension in question.
  Server-Specific Restrictions: The error may also occur if there are server-specific restrictions that prevent access to the extension.
  
  Solution:
  
  
  Check User Roles:
  
  Go to transaction code SU01 (User Maintenance) and enter the user ID.
  Check the roles assigned to the user and ensure that the necessary roles that include the required authorizations are assigned.
  
  
  
  Review Authorization Objects:
  
  Use transaction code SU53 immediately after the error occurs to analyze the authorization check. This will show you which authorization object is missing.
  If you identify a missing authorization object, you may need to request the necessary permissions from your SAP security team.
  
  
  
  Modify Roles:
  
  If you have the necessary permissions, you can modify the roles using transaction code PFCG (Role Maintenance) to include the required authorization objects for the extension.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary access to modify roles or authorizations, contact your SAP security team or administrator to request the required access.
  
  
  
  Server Configuration:
  
  Ensure that the server configuration allows access to the extension for the user role. This may involve checking server settings or configurations that could restrict access.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that pertain to the extension you are trying to access. This can often be found in the documentation or by consulting with your SAP security team.
  Transaction Codes: 
  
  SU01 for user maintenance.
  PFCG for role maintenance.
  SU53 for authorization checks.
  
  
  SAP Notes: Check SAP Notes for any known issues or updates related to the specific extension or authorization errors.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the T5171 error message.