How To Fix T5170 - Version from connection test is not used in display mode

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 170

• Message text: Version from connection test is not used in display mode

What causes this issue?

You have called the function 'Connection test' in <ZH>display mode</>.
If the version number from the connection test is not the same as the
version number that is currently entered, it will <ZH>not</> be copied
into the SAPphone server or SAPconnect node attributes if display mode
is used.

How to fix this error?

If you want to copy the changed version number into the attributes,
execute the connection test in <ZH>change mode</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5170 - Version from connection test is not used in display mode ?

  The SAP error message T5170, which states "Version from connection test is not used in display mode," typically occurs in the context of SAP's configuration or when working with certain transactions that involve version management, such as in the context of planning or reporting.
  Cause:
  This error usually arises when there is a mismatch or inconsistency between the version settings in the connection test and the version that is being used in display mode. It can happen due to:
  
  Version Configuration: The version that is being tested in the connection is not the same as the one configured for display.
  Authorization Issues: The user may not have the necessary authorizations to view or use the specified version.
  System Settings: There may be system settings or parameters that are not correctly configured, leading to this inconsistency.
  
  Solution:
  To resolve the T5170 error, you can take the following steps:
  
  
  Check Version Settings:
  
  Ensure that the version you are trying to use in display mode is correctly configured and matches the version used in the connection test.
  Navigate to the relevant configuration settings in SAP and verify the version settings.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to access the version in question. You may need to consult with your SAP security team to ensure that the user roles are correctly assigned.
  
  
  
  Adjust System Parameters:
  
  If applicable, review any system parameters or settings that might affect version management. This may involve checking transaction codes related to version control.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on version management and error handling related to your specific SAP module (e.g., SAP BW, SAP ERP).
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of SAP you are using and any known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with version management, such as SAC (SAP Analytics Cloud) or S/4HANA related transactions.
  SAP Notes: Search for SAP Notes related to error T5170 in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the T5170 error in your SAP environment.