How To Fix SWUO104 - Internal error in Knowledge Provider (object & does not exist)

SAP Error Message - Details

• Message type: E = Error

• Message class: SWUO - Business Workflow: Office Integration

• Message number: 104

• Message text: Internal error in Knowledge Provider (object & does not exist)

What causes this issue?

The Knowledge Provider (KPro) tried to establish a URL for saving.
However, the physical object does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_WF_DOC_SAVED OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWUO104 - Internal error in Knowledge Provider (object & does not exist) ?

  The SAP error message SWUO104, which states "Internal error in Knowledge Provider (object & does not exist)," typically occurs in the context of SAP Workflow or Knowledge Provider services. This error indicates that the system is unable to find a specific object that is expected to exist, which can lead to issues in workflow processing or knowledge retrieval.
  Causes:
  
  Missing Object: The object referenced in the error message may not exist in the system. This could be due to deletion, incorrect configuration, or a missing transport.
  Authorization Issues: The user may not have the necessary authorizations to access the object, leading to the perception that it does not exist.
  Corrupted Data: There may be corruption in the database or inconsistencies in the workflow definitions.
  Configuration Issues: Incorrect settings in the workflow or Knowledge Provider configuration can lead to this error.
  Transport Issues: If the object was recently transported from another system, it may not have been transported correctly.
  
  Solutions:
  
  Check Object Existence: Verify that the object referenced in the error message actually exists in the system. You can do this by using transaction codes like SE80 (Object Navigator) or SE11 (Data Dictionary).
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the object. You can check this using transaction SU53 (Authorization Check).
  Recreate the Object: If the object is missing, you may need to recreate it or restore it from a backup if available.
  Check Workflow Configuration: Review the workflow configuration settings to ensure they are correct. Use transaction SWDD (Workflow Builder) to check the workflow definitions.
  Transport Check: If the object was recently transported, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection - Frequency), and SWDD (Workflow Builder).
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if you suspect a bug or require deeper technical analysis.
  
  By following these steps, you should be able to diagnose and resolve the SWUO104 error in your SAP system.