How To Fix SWU_NOTIF020 - No system time zone maintained. Unable to select work items

SAP Error Message - Details

• Message type: E = Error

• Message class: SWU_NOTIF - Workflow: E-Mail Notifications RSWUWFML*

• Message number: 020

• Message text: No system time zone maintained. Unable to select work items

Self-Explanatory Message

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• What is the cause and solution for SAP error message SWU_NOTIF020 - No system time zone maintained. Unable to select work items ?

  The SAP error message SWU_NOTIF020 indicates that there is no system time zone maintained in the SAP system, which can lead to issues with selecting work items in the workflow. This error typically arises in the context of SAP Business Workflow, where the system needs to know the time zone settings to manage and process work items correctly.
  Cause:
  The primary cause of this error is that the system time zone has not been configured in the SAP system. This can happen due to various reasons, such as:
  
  Initial System Setup: The time zone may not have been set during the initial configuration of the SAP system.
  System Migration: If the system was migrated from another environment, the time zone settings may not have been carried over.
  Configuration Changes: Changes in system configuration or updates may have inadvertently removed or altered the time zone settings.
  
  Solution:
  To resolve the error SWU_NOTIF020, you need to maintain the system time zone in the SAP system. Here are the steps to do this:
  
  
  Access the SAP GUI: Log in to your SAP system using the SAP GUI.
  
  
  Navigate to the Time Zone Settings:
  
  Go to transaction code RZ10 (Profile Parameter Maintenance).
  Alternatively, you can use transaction code SPRO to navigate through the configuration menu.
  
  
  
  Check the Profile Parameters:
  
  In RZ10, check the instance profile and the default profile for the parameter timezone.
  If the parameter is missing or not set, you will need to add or modify it.
  
  
  
  Set the Time Zone:
  
  You can set the time zone by adding the parameter timezone with the appropriate value (e.g., UTC, CET, etc.) based on your location.
  Save the changes.
  
  
  
  Restart the SAP System: After making changes to the profile parameters, you may need to restart the SAP system for the changes to take effect.
  
  
  Verify the Changes: After the restart, you can verify that the time zone is set correctly by checking the same profile parameters again.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like RZ10 for profile maintenance and SPRO for configuration.
  Documentation: Refer to SAP Help documentation for detailed instructions on configuring system parameters and time zones.
  System Logs: Check system logs (transaction SM21) for any additional errors or warnings that may provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address specific issues related to time zone settings and workflows.
  
  By following these steps, you should be able to resolve the error and ensure that your SAP system can correctly manage work items in the workflow.