How To Fix SWU_NOTIF004 - Work item &1 has no selected agent. Send not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: SWU_NOTIF - Workflow: E-Mail Notifications RSWUWFML*

• Message number: 004

• Message text: Work item &1 has no selected agent. Send not possible

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWU_NOTIF004 - Work item &1 has no selected agent. Send not possible ?

  The SAP error message SWU_NOTIF004 indicates that a work item does not have a selected agent, which means that the system cannot determine who should process the work item. This can occur in various scenarios, particularly in workflow management where tasks are assigned to users or groups.
  Cause:
  
  No Agent Assigned: The work item does not have an agent assigned to it. This can happen if the workflow definition does not specify an agent or if the agent determination logic fails.
  User Inactive: The user who is supposed to process the work item may be inactive or not authorized to receive the work item.
  Missing Organizational Data: The organizational data required for agent determination may be missing or incorrectly configured.
  Workflow Configuration Issues: There may be issues in the workflow configuration that prevent the correct determination of agents.
  
  Solution:
  
  Check Workflow Definition: Review the workflow definition to ensure that agents are correctly defined. Make sure that the agent determination step is properly configured.
  Agent Assignment: Ensure that the work item has a valid agent assigned. You can do this by checking the workflow instance in transaction SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency).
  User Status: Verify that the user who is supposed to receive the work item is active and has the necessary authorizations. You can check user status in transaction SU01 (User Maintenance).
  Organizational Data: Ensure that all necessary organizational data is correctly maintained. This includes roles, positions, and any other relevant data that may affect agent determination.
  Test Agent Determination: Use transaction SWUS (Workflow Test) to simulate the workflow and check if the agent determination works as expected.
  Check Workflow Logs: Review the workflow logs for any errors or warnings that may provide additional context on why the agent determination failed.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection - Frequency
  SWUS: Workflow Test
  SWI6: Workflow Log
  
  
  Documentation: Refer to SAP Help documentation for workflows and agent determination for more detailed guidance on configuring workflows and troubleshooting issues.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to ensure that work items have the appropriate agents assigned.