How To Fix SWR268 - Forwarded work items found

SAP Error Message - Details

• Message type: E = Error

• Message class: SWR - Business Workflow: WAPI Interfaces

• Message number: 268

• Message text: Forwarded work items found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWR268 - Forwarded work items found ?

  The SAP error message SWR268 ("Forwarded work items found") typically occurs in the context of SAP Business Workflow. This message indicates that there are work items that have been forwarded to another user or agent, but the system has detected that these work items are still pending or unresolved.
  Cause:
  
  Forwarding of Work Items: The error usually arises when a user forwards their work items to another user, but the forwarded work items are still in the original user's inbox or are not being processed correctly.
  Workflow Configuration Issues: There may be issues with the workflow configuration or the way the work items are being managed within the workflow.
  User Status: The user who forwarded the work items may have changed their status or may no longer be active, leading to complications in processing the work items.
  System Errors: There could be underlying system errors or inconsistencies in the workflow database.
  
  Solution:
  
  Check Work Item Status: Review the work items in the SAP Business Workflow to see their current status. You can use transaction code SWI1 to display work items and check their details.
  Reassign Work Items: If the original user is no longer available, consider reassigning the work items to another user who can process them.
  Workflow Monitoring: Use transaction code SWI2_FREQ or SWI2_DURA to monitor the workflow and identify any issues with the workflow instances.
  Check User Settings: Ensure that the user settings for the forwarding process are correctly configured. This includes checking the forwarding rules and ensuring that the target user is set up to receive the work items.
  Consult Workflow Logs: Check the workflow logs for any errors or warnings that might provide more context on why the work items are still pending.
  System Administration: If the issue persists, it may require intervention from a system administrator or SAP Basis team to investigate any underlying system issues or inconsistencies.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Workflow Monitoring
  SWI2_DURA: Workflow Duration Monitoring
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to workflow processing.
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and troubleshooting.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.