How To Fix SWN_UWL031 - Work items for user &1 determined

SAP Error Message - Details

• Message type: E = Error

• Message class: SWN_UWL - Notifications for UWL: Messages

• Message number: 031

• Message text: Work items for user &1 determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWN_UWL031 - Work items for user &1 determined ?

  The SAP error message SWN_UWL031 indicates that work items for a specific user (denoted by &1) have been determined, but there may be an issue with the configuration or the way the work items are being processed. This message is typically related to the SAP Workflow Notification (SWN) and the Universal Worklist (UWL).
  Cause:
  
  User Configuration: The user may not be properly configured in the system, or there may be issues with the user's roles and authorizations.
  Workflow Configuration: There may be issues with the workflow configuration that prevents work items from being processed correctly.
  UWL Settings: The Universal Worklist settings may not be correctly set up, leading to issues in retrieving work items.
  Background Job Issues: If the background job responsible for processing work items is not running or has failed, this could lead to the error.
  System Performance: High system load or performance issues may prevent the retrieval of work items.
  
  Solution:
  
  
  Check User Configuration:
  
  Ensure that the user is correctly set up in the system and has the necessary roles and authorizations to access the work items.
  Verify that the user is active and not locked.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow definitions and ensure they are correctly configured.
  Make sure that the workflows are active and that there are no errors in the workflow logs.
  
  
  
  Verify UWL Settings:
  
  Check the UWL configuration in the SAP system. Ensure that the UWL is correctly set up to retrieve work items for the user.
  Review the UWL settings in the SAP NetWeaver Administrator (NWA) or the UWL configuration in the portal.
  
  
  
  Monitor Background Jobs:
  
  Check the status of background jobs related to workflow processing. Ensure that they are running without errors.
  If necessary, restart the background jobs or troubleshoot any issues that may be causing them to fail.
  
  
  
  System Performance:
  
  Monitor system performance and check for any bottlenecks that may be affecting the retrieval of work items.
  If necessary, optimize system performance or increase resources.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) to check for work items manually.
  Workflow Logs: Use transaction SWI2_FREQ to analyze workflow logs for any errors or issues.
  UWL Configuration: Review the UWL configuration in the SAP Portal or SAP NetWeaver Administrator for any discrepancies.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SWN_UWL031.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.