How To Fix SWN171 - Work item information

SAP Error Message - Details

• Message type: E = Error

• Message class: SWN - WF Notif: Messages

• Message number: 171

• Message text: Work item information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWN171 - Work item information ?

  The SAP error message SWN171 typically relates to issues with work item information in the SAP system, particularly in the context of the SAP Business Workflow. This error can occur when there are problems retrieving or processing work items, which are tasks that need to be completed by users in the workflow.
  Cause:
  The SWN171 error can be caused by several factors, including:
  
  Missing or Incomplete Work Item Data: The work item may not have all the necessary data or may be missing entirely from the database.
  Authorization Issues: The user may not have the necessary permissions to access the work item or the related workflow.
  Workflow Configuration Issues: There may be problems with the configuration of the workflow itself, such as incorrect settings or missing components.
  System Performance Issues: If the SAP system is experiencing performance issues, it may not be able to retrieve work item information in a timely manner.
  Database Issues: Problems with the underlying database, such as corruption or connectivity issues, can also lead to this error.
  
  Solution:
  To resolve the SWN171 error, you can take the following steps:
  
  Check Work Item Data: Verify that the work item exists and that all required data is present. You can use transaction codes like SWI1 (Work Item Selection) to check the status of work items.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the work item. You can check user roles and profiles in transaction PFCG.
  Examine Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly. Use transaction SWDD (Workflow Builder) to check the workflow definition.
  Monitor System Performance: Check for any performance issues in the SAP system. You can use transaction ST22 (Dump Analysis) and SM21 (System Log) to look for any related errors.
  Database Check: If you suspect database issues, consult with your database administrator to check for any problems or inconsistencies in the database.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. Sometimes, there are patches or updates that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1, SWDD, PFCG, ST22, and SM21.
  SAP Documentation: Refer to the official SAP documentation for more detailed information on workflows and work item management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.