How To Fix SWL190 - User &2 as the substitute for &3 has become the processor of work item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SWL - WF: New User Interface Messages in Workflow (Client)

• Message number: 190

• Message text: User &2 as the substitute for &3 has become the processor of work item &1

Self-Explanatory Message

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• What is the cause and solution for SAP error message SWL190 - User &2 as the substitute for &3 has become the processor of work item &1 ?

  The SAP error message SWL190 indicates that a user (denoted as &2) has been set as the substitute for another user (denoted as &3) and has taken over the processing of a work item (denoted as &1). This typically occurs in the context of SAP Business Workflow, where work items are assigned to users for processing.
  Cause:
  
  Substitution Configuration: The user &2 has been configured as a substitute for user &3 in the SAP system. This means that when user &3 is unavailable (due to absence, vacation, etc.), user &2 can take over their work items.
  Work Item Assignment: The work item &1 was originally assigned to user &3, but since user &2 is set as their substitute, the system automatically reassigns the work item to user &2 for processing.
  
  Solution:
  
  Check Substitution Settings: Verify the substitution settings in the SAP system. You can do this by navigating to the transaction code SWU3 (Automatic Workflow Customizing) or SWB_COND (Workflow Conditions) to review the substitution rules.
  Review Work Item Assignment: Check the work item details to confirm that it has been correctly reassigned to user &2. You can use transaction SBWP (SAP Business Workplace) to view the work items and their current assignees.
  Adjust Substitution if Necessary: If the substitution is not intended or needs to be modified, you can change the substitution settings for user &3. This can be done through transaction SU01 (User Maintenance) or SWU3.
  Inform Users: If this behavior is expected (i.e., user &2 is supposed to take over for user &3), inform both users about the substitution to ensure they are aware of the work item reassignment.
  
  Related Information:
  
  Substitution in SAP: Substitution allows one user to take over the responsibilities of another user in the workflow. This is particularly useful for ensuring continuity of work during absences.
  Workflow Monitoring: Use transaction SWI1 (Work Item Selection) to monitor and manage work items in the workflow.
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and substitution settings.
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP Basis or Workflow administrator for more in-depth troubleshooting.