How To Fix SWL171 - Error when creating the e-mail content

SAP Error Message - Details

• Message type: E = Error

• Message class: SWL - WF: New User Interface Messages in Workflow (Client)

• Message number: 171

• Message text: Error when creating the e-mail content

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWL171 - Error when creating the e-mail content ?

  The SAP error message SWL171 typically occurs when there is an issue with creating email content in the SAP system, particularly in the context of workflow notifications. This error can arise due to various reasons, including configuration issues, missing data, or problems with the email settings.
  Causes of SWL171 Error
  
  
  Missing or Incorrect Email Configuration: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  
  
  Missing Workflow Template: The workflow template that is supposed to generate the email content may be missing or incorrectly configured.
  
  
  Data Issues: The data required to generate the email content may be incomplete or incorrect. This can include missing recipient addresses or other necessary information.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails or access the required data.
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the email server or network connectivity.
  
  
  Solutions to SWL171 Error
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and verify the settings for SAPconnect.
  Ensure that the SMTP settings are correctly configured and that the email server is reachable.
  
  
  
  Verify Workflow Template:
  
  Check the workflow template being used to ensure it is active and correctly configured.
  Use transaction SWDD to review the workflow definition and ensure that the email content generation is set up properly.
  
  
  
  Review Data:
  
  Ensure that all necessary data for the email content is available and correctly populated.
  Check the recipient addresses and any other dynamic content that may be used in the email.
  
  
  
  Check Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send emails and access the required data.
  Review roles and authorizations in transaction PFCG.
  
  
  
  Monitor Technical Issues:
  
  Check the SAP system logs (transaction SM21) for any related error messages that could provide more context.
  Verify the status of the email server and network connectivity.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged there.
  You can also perform a test email sending from SCOT to ensure that the email functionality is working.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the SWL171 error. You can search for notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to workflow and email configuration for best practices and troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the SWL171 error when creating email content in SAP.