How To Fix SWL170 - No e-mail recipient found

SAP Error Message - Details

• Message type: E = Error

• Message class: SWL - WF: New User Interface Messages in Workflow (Client)

• Message number: 170

• Message text: No e-mail recipient found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWL170 - No e-mail recipient found ?

  The SAP error message SWL170 "No e-mail recipient found" typically occurs when the system is unable to find a valid email address for the recipient of a workflow notification or message. This can happen in various scenarios, such as when a workflow is triggered, and the system attempts to send an email notification to a user but cannot locate their email address in the user master data.
  Causes:
  
  Missing Email Address: The user profile does not have an email address assigned.
  Incorrect User Data: The user master record may be incomplete or incorrectly configured.
  Workflow Configuration Issues: The workflow may not be set up correctly to identify the recipient.
  User Deactivation: The user may be inactive or locked in the system.
  Email Configuration Issues: There may be issues with the email configuration in the SAP system.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID and check the "Address" tab to ensure that a valid email address is entered.
  
  
  
  Verify User Status:
  
  Ensure that the user is active and not locked. Check the user status in the same SU01 transaction.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow definition to ensure that it is correctly configured to send emails to the intended recipients.
  Use transaction code SWDD (Workflow Builder) to review the workflow.
  
  
  
  Email Configuration:
  
  Ensure that the SAP system is properly configured to send emails. Check transaction code SCOT (SAPconnect) to verify the email settings.
  Ensure that the SMTP settings are correctly configured and that the email server is reachable.
  
  
  
  Testing:
  
  After making changes, test the workflow to see if the email is sent successfully.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes for any specific configurations or known issues related to your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SWDD: Workflow Builder
  SCOT: SAPconnect
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to receive workflow notifications.
  
  By following these steps, you should be able to resolve the SWL170 error and ensure that email notifications are sent successfully in your SAP environment.