How To Fix SWF_RUN_SERVICES071 - '&1' event log entries deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN_SERVICES - Workflow: Services

• Message number: 071

• Message text: '&1' event log entries deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN_SERVICES071 - '&1' event log entries deleted ?

  The SAP error message SWF_RUN_SERVICES071 indicates that event log entries for a specific workflow have been deleted. This message typically arises in the context of SAP Business Workflow, where the system manages workflow instances and their associated logs.
  Cause:
  The deletion of event log entries can occur for several reasons:
  
  Workflow Cleanup: SAP systems may have a scheduled job or a manual process that cleans up old or completed workflow logs to free up space or improve performance.
  Configuration Settings: The system may be configured to automatically delete event logs after a certain period or based on specific criteria.
  Manual Deletion: An administrator or user with the necessary permissions may have manually deleted the logs.
  System Errors: In some cases, system errors or inconsistencies may lead to unexpected deletion of logs.
  
  Solution:
  To address the SWF_RUN_SERVICES071 error, consider the following steps:
  
  
  Check Workflow Configuration:
  
  Review the configuration settings for workflow log retention. You can do this in transaction code SWU3 (Workflow Administration) or SWF_CUST (Workflow Customizing).
  Ensure that the retention period for event logs is set appropriately.
  
  
  
  Review Deletion Jobs:
  
  Check if there are any scheduled jobs (e.g., via transaction SM37) that are responsible for deleting old workflow logs. You can adjust the frequency or criteria for these jobs if necessary.
  
  
  
  Analyze Workflow Instances:
  
  Use transaction SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency) to analyze the workflow instances and their statuses. This can help you understand if the logs are being deleted prematurely.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to workflow log deletions. There may be patches or updates that can resolve underlying issues.
  
  
  
  Monitor System Performance:
  
  If the deletion of logs is impacting system performance or workflow tracking, consider increasing the storage capacity or optimizing the database.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you suspect a bug, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWU3: Workflow Administration
  SWF_CUST: Workflow Customizing
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection - Frequency
  SM37: Job Monitoring
  
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on SAP Business Workflow and event log management.
  
  
  Best Practices: Regularly monitor and maintain workflow logs to ensure that they do not consume excessive system resources while retaining necessary information for auditing and troubleshooting.
  
  
  By following these steps, you should be able to address the SWF_RUN_SERVICES071 error and manage your workflow logs effectively.