How To Fix SWF_RUN_SERVICES036 - Restart of work item '&1' suspended until next retry: '&2' (UTC)

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN_SERVICES - Workflow: Services

• Message number: 036

• Message text: Restart of work item '&1' suspended until next retry: '&2' (UTC)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN_SERVICES036 - Restart of work item '&1' suspended until next retry: '&2' (UTC) ?

  The SAP error message SWF_RUN_SERVICES036 indicates that the restart of a work item has been suspended until the next retry due to a specific issue. This message typically arises in the context of SAP Business Workflow, where a work item (a task that needs to be processed) cannot be executed successfully and is put on hold for a retry.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  System Issues: Temporary system issues such as database locks, network problems, or system performance issues.
  Configuration Errors: Incorrect configuration of the workflow or the underlying business process.
  Resource Availability: Lack of necessary resources (e.g., missing data, unavailable services) that are required for the work item to execute.
  Timeouts: The work item may have exceeded a predefined timeout period, leading to its suspension.
  Error in Workflow Logic: There may be an error in the workflow logic or in the steps defined for the work item.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  Check System Logs: Review the system logs (transaction SLG1) for any related error messages that might provide more context about the failure.
  Analyze Workflow Logs: Use transaction SWI1 to analyze the workflow logs and identify the specific work item that is causing the issue.
  Check Configuration: Verify the configuration of the workflow and ensure that all necessary settings are correct.
  Resource Availability: Ensure that all required resources (e.g., data, services) are available and accessible.
  Retry Mechanism: If the issue is temporary, you can wait for the next retry attempt. You can also manually trigger a retry if necessary.
  Adjust Timeout Settings: If timeouts are causing the issue, consider adjusting the timeout settings for the workflow.
  Debugging: If the problem persists, you may need to debug the workflow to identify any logical errors in the workflow steps.
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection - to view and manage work items.
  SWI2_DIAG: Workflow Diagnosis - to analyze workflow issues.
  SLG1: Application Log - to check logs for errors.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message. You can search for notes in the SAP Support Portal.
  
  
  Documentation: Refer to SAP documentation on Business Workflow for more detailed information on configuring and troubleshooting workflows.
  
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis or Workflow team for further investigation.