How To Fix SWF_RUN518 - Result of mail is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 518

• Message text: Result of mail is empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN518 - Result of mail is empty ?

  The SAP error message SWF_RUN518, which states "Result of mail is empty," typically occurs in the context of workflow processing in SAP. This error indicates that a workflow step that is supposed to send an email notification has not produced any content for the email, leading to an empty result.
  Causes:
  
  Missing or Incorrect Data: The workflow might be trying to send an email without the necessary data. This could be due to missing fields in the workflow container or incorrect data mapping.
  Email Template Issues: If the email is generated from a template, the template might not be correctly defined or might not have the necessary placeholders filled.
  Workflow Configuration: There could be issues in the workflow configuration itself, such as incorrect settings for the email notification step.
  User Parameters: The user parameters for the recipient might not be set correctly, leading to an inability to generate the email content.
  Technical Issues: There could be underlying technical issues, such as problems with the mail server or connectivity issues.
  
  Solutions:
  
  Check Workflow Container: Ensure that all necessary data is present in the workflow container. Verify that the required fields are populated correctly.
  Review Email Template: If an email template is used, check that it is correctly defined and that all placeholders are properly filled with data.
  Validate Workflow Steps: Review the workflow configuration to ensure that all steps are correctly set up and that the email notification step is properly configured.
  Test with Different Data: If possible, test the workflow with different data inputs to see if the issue persists. This can help identify if the problem is data-specific.
  Check User Parameters: Ensure that the recipient's email address and other parameters are correctly set in the user profile.
  Debugging: Use transaction SWI1 (Work Item Selection) to analyze the workflow instance and check for any errors or warnings that might provide more context.
  Consult Logs: Check the application logs (transaction SLG1) for any related error messages that could provide additional insights into the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Workflow Documentation: Review SAP documentation on workflows to ensure that you are following best practices for email notifications.
  Community Forums: Consider searching or posting on SAP community forums or platforms like SAP Community, where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.