How To Fix SWDP_HELP_CENTER023 - Solution Manager software is too old

SAP Error Message - Details

• Message type: E = Error

• Message class: SWDP_HELP_CENTER -

• Message number: 023

• Message text: Solution Manager software is too old

What causes this issue?

To display help documents from Solution Manager in the Help Center, the
Solution Manager system must have the required functionality. This is
available as of <ZH>SP 19</> for software component <ZH>ST 400</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

More information: <DS><DS:REPO.WDHC_DISPLAY_LOG>Application Log</></>
&V1& for object 'SWDP_HELP_CENTER' (transaction SLG1).

How to fix this error?

Inform the system administrator.

Procedure for System Administrators

Import the required release or Support Package to the Solution Manager
system or deactivate the display of help documents from Solution Manager
(Implementation Guide <DS><DS:SIMG.HC_SOLMAN_ACTIVE>Allow Files from SAP
Solution Manager in </>Help Center, transaction SI24).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWDP_HELP_CENTER023 - Solution Manager software is too old ?

  The error message "SWDP_HELP_CENTER023: Solution Manager software is too old" typically indicates that the version of SAP Solution Manager you are using is outdated and does not meet the requirements for the specific functionality or features you are trying to access, such as the Help Center or other integrated tools.
  Cause:
  
  Outdated Version: The version of SAP Solution Manager installed is not compatible with the latest features or applications you are trying to use.
  Support Package Level: The installed support package level may be too low, which can lead to compatibility issues with newer components or functionalities.
  Deprecated Features: Some features may have been deprecated in newer versions, and the older version of Solution Manager may not support them.
  
  Solution:
  
  
  Upgrade SAP Solution Manager: The most straightforward solution is to upgrade your SAP Solution Manager to a more recent version that is compatible with the features you want to use. Check the SAP Product Availability Matrix (PAM) for the latest supported versions.
  
  
  Apply Support Packages: If upgrading is not immediately feasible, consider applying the latest support packages and patches for your current version. This may resolve some compatibility issues.
  
  
  Check Compatibility: Review the compatibility of your current version with the specific SAP applications or features you are trying to access. Refer to SAP notes and documentation for guidance.
  
  
  Consult SAP Notes: Look for specific SAP Notes related to the error message. SAP frequently publishes notes that provide solutions or workarounds for known issues.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP Support for assistance. They can provide guidance based on your specific system configuration and requirements.
  
  
  Related Information:
  
  SAP Help Portal: The SAP Help Portal contains documentation and resources related to SAP Solution Manager, including upgrade guides and compatibility information.
  SAP Community: The SAP Community forums can be a valuable resource for finding discussions and solutions related to similar issues faced by other users.
  SAP Notes: Regularly check for SAP Notes that may address specific issues or provide updates related to your version of Solution Manager.
  
  By following these steps, you should be able to address the error message and ensure that your SAP Solution Manager environment is up to date and functioning correctly.