How To Fix SWDP_HELP_CENTER024 - Cannot reach Solution Manager (&1, &2) using RFC destination '&3'

SAP Error Message - Details

• Message type: E = Error

• Message class: SWDP_HELP_CENTER -

• Message number: 024

• Message text: Cannot reach Solution Manager (&1, &2) using RFC destination '&3'

What causes this issue?

The RFC destination &V3& has been created in the application system and
points to the Solution Manager system (&V1&, &V2&), but the Solution
Manager system cannot be reached.
More information: <DS><DS:REPO.WDHC_DISPLAY_LOG>Application Log</>
</> &V4& for object 'SWDP_HELP_CENTER' (transaction SLG1).

How to fix this error?

Inform the system administrator.

Procedure for System Administrators

Check whether help documents from Solution Manager should be displayed
in the Help Center. If the connection between Solution Manager and the
Help Center has been activated by mistake, you can deactivate it in the
Implementation Guide ( <DS><DS:SIMG.HC_SOLMAN_ACTIVE>Allow Files from
SAP Solution Manager in Help Center</></>, transaction SI24).
If help documents from Solution Manager should be displayed in the Help
Center, check the configuration of the Help Center. In particular, check
whether the RFC destination &V3& points to the correct Solution Manager
system and whether this system is available.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWDP_HELP_CENTER024 - Cannot reach Solution Manager (&1, &2) using RFC destination '&3' ?

  The SAP error message SWDP_HELP_CENTER024 indicates that the system is unable to reach the Solution Manager system specified in the error message using the specified RFC (Remote Function Call) destination. This can occur due to various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  RFC Destination Configuration Issues: The RFC destination may not be configured correctly in the SAP system.
  Network Issues: There may be network connectivity problems between the SAP system and the Solution Manager.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations to access the Solution Manager.
  Solution Manager Not Running: The Solution Manager system may be down or not running properly.
  Firewall Restrictions: Firewalls may be blocking the communication between the systems.
  Incorrect System Parameters: The parameters in the RFC destination may be incorrect, such as the system ID, client, or host.
  
  Solutions:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Locate the RFC destination specified in the error message.
  Test the connection using the "Connection Test" button to see if it is reachable.
  
  
  
  Verify Network Connectivity:
  
  Ensure that the network connection between the SAP system and the Solution Manager is active.
  Use tools like ping or telnet to check connectivity to the Solution Manager host.
  
  
  
  Review User Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to access the Solution Manager.
  Check the roles and profiles assigned to the user.
  
  
  
  Check Solution Manager Status:
  
  Verify that the Solution Manager system is up and running.
  Check the system logs for any errors or issues that may indicate why it is not reachable.
  
  
  
  Firewall Configuration:
  
  Ensure that any firewalls between the systems are configured to allow traffic on the required ports for RFC communication.
  
  
  
  Correct RFC Parameters:
  
  Review the parameters in the RFC destination for accuracy, including the system ID, client, and host.
  Make sure that the target system is correctly defined.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: For managing RFC destinations.
  SICF: For checking HTTP services if the Solution Manager is accessed via HTTP.
  SM21: For checking system logs for any related errors.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message. You can search for notes in the SAP Support Portal.
  
  
  Documentation: Review the SAP documentation for configuring RFC connections and troubleshooting connectivity issues.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the SWDP_HELP_CENTER024 error message.