How To Fix SWDP_HELP_CENTER020 - Selected file is not in configured network folder

SAP Error Message - Details

• Message type: E = Error

• Message class: SWDP_HELP_CENTER -

• Message number: 020

• Message text: Selected file is not in configured network folder

What causes this issue?

The selected document is not in the <DS:SIMG.HC_LANGUAGE_PATH>network
folder</> defined for the storage of the user's Help Center documents.

System Response

The link to the document is not created.

How to fix this error?

Before you create the link, save the document in the
<DS:SIMG.HC_LANGUAGE_PATH>network folder</> defined for the storage of
the user's Help Center documents, or select a document that is already
in the folder.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWDP_HELP_CENTER020 - Selected file is not in configured network folder ?

  The SAP error message SWDP_HELP_CENTER020 indicates that the selected file is not located in the configured network folder. This error typically occurs when you are trying to upload or access a file in the SAP Help Center or related applications, and the system cannot find the specified file in the designated network location.
  Causes:
  
  Incorrect File Path: The file path specified in the configuration may be incorrect or may not point to the actual location of the file.
  File Not Present: The file you are trying to access may not exist in the configured network folder.
  Network Issues: There may be network connectivity issues preventing access to the configured folder.
  Permissions: The user may not have the necessary permissions to access the network folder.
  Configuration Issues: The network folder may not be properly configured in the SAP system.
  
  Solutions:
  
  
  Verify File Path:
  
  Check the configuration settings in the SAP system to ensure that the file path is correct.
  Ensure that the path points to the correct network folder where the file is supposed to be located.
  
  
  
  Check File Existence:
  
  Navigate to the configured network folder and verify that the file you are trying to access is indeed present.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing access to the folder. You can try accessing the folder from a file explorer to confirm connectivity.
  
  
  
  Permissions:
  
  Verify that the user has the necessary permissions to access the network folder. If not, contact your system administrator to grant the required permissions.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the SAP system for the Help Center or related applications. Ensure that the network folder is correctly set up in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support resources for specific configuration steps related to the Help Center and network folder settings.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP Basis team or SAP support for further investigation.