How To Fix SUI_SUPPORT021 - Scanner with profile &1 has unknown problem

SUI_SUPPORT021 - Overview

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 021

• Message text: Scanner with profile &1 has unknown problem

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT021 - Scanner with profile &1 has unknown problem ?

  The SAP error message SUI_SUPPORT021 indicates that there is an issue with a scanner that is associated with a specific profile. This error typically arises in the context of SAP's user interface (UI) technology, particularly when dealing with scanning functionalities in SAP applications.
  
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  
  Configuration Issues: The scanner profile may not be correctly configured, leading to communication problems between the scanner and the SAP system.
  Driver Problems: The scanner's drivers may be outdated or incompatible with the SAP system.
  Network Issues: If the scanner is networked, there may be connectivity issues preventing it from communicating with the SAP system.
  Scanner Malfunction: The scanner itself may be experiencing hardware or software issues that prevent it from functioning correctly.
  Profile Corruption: The profile associated with the scanner may be corrupted or improperly set up.
  
  
  Solution:
  To resolve the SUI_SUPPORT021 error, you can follow these steps:
  
  
  Check Scanner Configuration:
  
  Verify that