How To Fix SUI_SUPPORT021 - Scanner with profile &1 has unknown problem

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 021

• Message text: Scanner with profile &1 has unknown problem

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT021 - Scanner with profile &1 has unknown problem ?

  The SAP error message SUI_SUPPORT021 indicates that there is an issue with a scanner that is associated with a specific profile. This error typically arises in the context of SAP's user interface (UI) technology, particularly when dealing with scanning functionalities in SAP applications.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Configuration Issues: The scanner profile may not be correctly configured, leading to communication problems between the scanner and the SAP system.
  Driver Problems: The scanner's drivers may be outdated or incompatible with the SAP system.
  Network Issues: If the scanner is networked, there may be connectivity issues preventing it from communicating with the SAP system.
  Scanner Malfunction: The scanner itself may be experiencing hardware or software issues that prevent it from functioning correctly.
  Profile Corruption: The profile associated with the scanner may be corrupted or improperly set up.
  
  Solution:
  To resolve the SUI_SUPPORT021 error, you can follow these steps:
  
  
  Check Scanner Configuration:
  
  Verify that the scanner is correctly configured in the SAP system. Check the settings in the relevant transaction codes (e.g., SUI or similar) to ensure that the profile is set up correctly.
  
  
  
  Update Drivers:
  
  Ensure that the scanner drivers are up to date. Visit the manufacturer's website to download and install the latest drivers.
  
  
  
  Test Connectivity:
  
  If the scanner is networked, check the network connection. Ensure that the scanner is connected to the network and can communicate with the SAP system.
  
  
  
  Inspect the Scanner:
  
  Physically inspect the scanner for any hardware issues. Perform a self-test if the scanner has that capability.
  
  
  
  Review Logs:
  
  Check the SAP system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Recreate the Profile:
  
  If the profile is suspected to be corrupted, consider deleting and recreating the scanner profile in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific scanner and its integration with SAP.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support or the scanner manufacturer for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Documentation: Review the official SAP documentation for the specific module or functionality you are working with, as it may contain troubleshooting tips for scanner-related issues.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the SUI_SUPPORT021 error in your SAP environment.