How To Fix SUI_SUPPORT023 - General problem occured when running scan

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 023

• Message text: General problem occured when running scan

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT023 - General problem occured when running scan ?

  The SAP error message SUI_SUPPORT023 indicates that a general problem occurred while running a scan, typically related to the SAP Support Package Manager or the Software Update Manager (SUM). This error can arise due to various reasons, including issues with the system configuration, missing prerequisites, or problems with the installation files.
  Possible Causes:
  
  Missing Prerequisites: The system may not meet the necessary prerequisites for the update or scan.
  Corrupted Files: Installation files or packages may be corrupted or incomplete.
  Insufficient Permissions: The user executing the scan may not have the required permissions.
  Configuration Issues: There may be misconfigurations in the system settings or in the transport directory.
  Network Issues: Problems with network connectivity can prevent the system from accessing required resources.
  Database Issues: There may be issues with the database that prevent the scan from completing successfully.
  
  Solutions:
  
  Check Prerequisites: Ensure that all prerequisites for the update or scan are met. This includes checking the SAP Notes related to the specific version you are working with.
  Verify Installation Files: Check the integrity of the installation files. If they are corrupted, re-download or restore them from a reliable source.
  User Permissions: Ensure that the user executing the scan has the necessary authorizations and roles assigned.
  Review Configuration: Check the configuration settings in the SAP system, including the transport directory and any relevant parameters.
  Network Connectivity: Verify that there are no network issues preventing access to required resources. Check firewall settings and network configurations.
  Database Health: Check the health of the database. Ensure that it is running properly and that there are no locks or issues that could affect the scan.
  Review Logs: Check the logs generated during the scan for more detailed error messages. This can provide insights into what specifically went wrong.
  SAP Notes: Search for relevant SAP Notes that may address this specific error. SAP frequently updates their knowledge base with solutions for common issues.
  
  Related Information:
  
  SAP Support Portal: Utilize the SAP Support Portal to search for specific notes or documentation related to the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for the Software Update Manager or Support Package Manager for guidance on troubleshooting and best practices.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more tailored help based on your specific system configuration and the context of the error.