How To Fix SUI_SUPPORT023 - General problem occured when running scan

SUI_SUPPORT023 - Overview

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 023

• Message text: General problem occured when running scan

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT023 - General problem occured when running scan ?

  The SAP error message SUI_SUPPORT023 indicates that a general problem occurred while running a scan, typically related to the SAP Support Package Manager or the Software Update Manager (SUM). This error can arise due to various reasons, including issues with the system configuration, missing prerequisites, or problems with the installation files.
  Possible Causes:
  
  Missing Prerequisites: The system may not meet the necessary prerequisites for the update or scan.
  Corrupted Files: Installation files or packages may be corrupted or incomplete.
  Insufficient Permissions: The user executing the scan may not have the required permissions.
  
  Configuration Issues: There may be misconfigurations in the system settings or in the transport directory.
  Network Issues: Problems with network connectivity can prevent the system from accessing required resources.
  Database Issues: There may be issues with the database that prevent the scan from completing successfully.
  
  Solutions:
  
  Check Prerequisites: Ensure that all prerequisites for the update or scan are met. This includes checking the SAP Notes related to