How To Fix SUI_SUPPORT019 - Scanner with profile &1 has configuration error

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 019

• Message text: Scanner with profile &1 has configuration error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT019 - Scanner with profile &1 has configuration error ?

  The SAP error message SUI_SUPPORT019 indicates that there is a configuration error related to a scanner profile in the SAP system. This error typically arises in the context of using SAP's document management or scanning functionalities, where a scanner is expected to be configured correctly to interact with the SAP system.
  Cause:
  The error can be caused by several factors, including:
  
  
  Incorrect Scanner Profile Configuration: The scanner profile specified in the error message may not be set up correctly in the SAP system. This could include incorrect parameters, missing settings, or invalid values.
  
  
  Missing or Incompatible Scanner Drivers: The drivers required for the scanner to communicate with the SAP system may be missing or incompatible.
  
  
  Network Issues: If the scanner is networked, there may be connectivity issues preventing the SAP system from communicating with the scanner.
  
  
  Permissions Issues: The user or service account running the scanner may not have the necessary permissions to access the required resources.
  
  
  Software Version Mismatch: There may be a mismatch between the versions of the scanner software and the SAP system.
  
  
  Solution:
  To resolve the SUI_SUPPORT019 error, you can follow these steps:
  
  
  Check Scanner Profile Configuration:
  
  Go to the SAP configuration settings for the scanner profile.
  Verify that all required parameters are correctly set.
  Ensure that the profile is active and properly linked to the scanner.
  
  
  
  Update or Install Scanner Drivers:
  
  Ensure that the latest drivers for the scanner are installed on the system.
  Check for compatibility with the version of SAP you are using.
  
  
  
  Test Network Connectivity:
  
  If the scanner is networked, ensure that it is connected to the network and reachable from the SAP server.
  Use ping or other network diagnostic tools to verify connectivity.
  
  
  
  Check User Permissions:
  
  Ensure that the user or service account has the necessary permissions to access the scanner and any related resources in SAP.
  
  
  
  Review Logs for Additional Information:
  
  Check the SAP application logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific scanner integration you are using. There may be specific configuration steps or requirements outlined.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your system administrator for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the specific module or functionality you are using (e.g., SAP Document Management System).
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the configuration error associated with the scanner profile in your SAP system.