How To Fix SUI_SUPPORT020 - Scanner with profile &1 reports an internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 020

• Message text: Scanner with profile &1 reports an internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT020 - Scanner with profile &1 reports an internal error ?

  The SAP error message SUI_SUPPORT020 indicates that there is an internal error related to the scanner with a specific profile. This error typically occurs in the context of SAP's support infrastructure, particularly when using the SAP Support Launchpad or related tools.
  Cause:
  The internal error can be caused by several factors, including:
  
  Configuration Issues: The scanner profile may not be configured correctly, leading to unexpected behavior.
  Software Bugs: There may be bugs in the SAP software or the specific version you are using.
  Data Corruption: Corrupted data or inconsistencies in the system can lead to internal errors.
  System Performance: Insufficient system resources (like memory or CPU) can cause the scanner to fail.
  Network Issues: Problems with network connectivity can also lead to errors when the scanner tries to access necessary resources.
  
  Solution:
  To resolve the SUI_SUPPORT020 error, you can try the following steps:
  
  
  Check Configuration:
  
  Review the configuration of the scanner profile. Ensure that all settings are correct and that the profile is properly set up.
  
  
  
  Update Software:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Check the SAP Support Portal for any relevant notes or updates.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide insight into the cause of the internal error.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the relevant services or the entire SAP system can resolve transient issues.
  
  
  
  Check System Resources:
  
  Monitor system performance to ensure that there are sufficient resources available. If necessary, allocate more resources to the SAP system.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation related to the scanner and its configuration for any additional insights.
  
  By following these steps, you should be able to diagnose and potentially resolve the SUI_SUPPORT020 error in your SAP environment.