How To Fix SUI_SUPPORT018 - Scanner with profile &1 is (currently) not available

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 018

• Message text: Scanner with profile &1 is (currently) not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT018 - Scanner with profile &1 is (currently) not available ?

  The SAP error message SUI_SUPPORT018 indicates that a scanner with a specific profile is currently not available. This error typically occurs in the context of using SAP's scanning functionalities, such as document management or data capture processes.
  Cause:
  
  Scanner Unavailability: The scanner that is supposed to be used with the specified profile is either turned off, disconnected, or not properly configured in the system.
  Profile Configuration Issues: The profile associated with the scanner may not be correctly set up in the SAP system, or it may not be linked to an active scanner.
  Network Issues: If the scanner is networked, there may be connectivity issues preventing the SAP system from accessing the scanner.
  Driver Issues: The necessary drivers for the scanner may not be installed or may be outdated.
  
  Solution:
  
  Check Scanner Status: Ensure that the scanner is powered on, connected, and functioning properly. Test the scanner outside of SAP to confirm it is operational.
  Verify Profile Configuration:
  
  Go to the SAP configuration settings for the scanner profiles.
  Ensure that the profile associated with the scanner is correctly configured and active.
  
  
  Network Connectivity: If the scanner is networked, check the network connection. Ensure that the SAP system can communicate with the scanner over the network.
  Driver Installation: Make sure that the correct drivers for the scanner are installed on the system where SAP is running. Update the drivers if necessary.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. Sometimes, there are patches or updates that can resolve known issues.
  Restart Services: If applicable, restart the services related to the scanner or the SAP application server to refresh the connections.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on scanner configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the SUI_SUPPORT018 error in your SAP environment.