How To Fix /SRMSMC/ROS_EXT002 - E-mail text & does not exist; inform your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/ROS_EXT -

• Message number: 002

• Message text: E-mail text & does not exist; inform your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/ROS_EXT002 - E-mail text & does not exist; inform your system administrator ?

  The SAP error message /SRMSMC/ROS_EXT002 E-mail text & does not exist; inform your system administrator typically occurs in the context of the SAP Supplier Relationship Management (SRM) system, particularly when dealing with the e-mail notifications or messages that are supposed to be sent out from the system.
  Cause:
  This error indicates that the system is trying to send an e-mail notification, but it cannot find the corresponding e-mail text or template that is supposed to be used for that notification. This can happen due to several reasons:
  
  Missing E-mail Template: The specific e-mail text or template has not been created or is missing in the system.
  Incorrect Configuration: The configuration settings for e-mail notifications may not be set up correctly.
  Language Issues: The e-mail text may not exist for the specific language that the user is using.
  Transport Issues: If the system has recently undergone a transport, the e-mail templates may not have been transported correctly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check E-mail Templates:
  
  Go to transaction code SOST to check the status of the e-mails and see if there are any errors related to the e-mail texts.
  Use transaction code SE61 to check if the e-mail text exists. You can search for the specific text ID that is causing the issue.
  
  
  
  Create or Maintain E-mail Text:
  
  If the e-mail text does not exist, you can create it using transaction code SE61. Make sure to create it in the correct language and with the correct text ID.
  Ensure that the text is properly formatted and contains all necessary information.
  
  
  
  Check Configuration:
  
  Review the configuration settings for e-mail notifications in the SRM system. This can typically be found in the customizing settings under the relevant area (e.g., under SPRO).
  Ensure that the e-mail sending settings are correctly configured.
  
  
  
  Language Settings:
  
  If the issue is related to language, ensure that the e-mail text exists for the language being used by the user or the system.
  
  
  
  Transport Issues:
  
  If the system has undergone a recent transport, verify that all necessary objects, including e-mail templates, have been transported correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to e-mail notifications in SRM for any specific instructions or known issues.
  
  
  
  Contact System Administrator:
  
  If you are unable to resolve the issue, inform your system administrator or SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SOST (to check e-mail status), SE61 (to maintain e-mail texts), SPRO (to access configuration settings).
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary authorizations to access and modify e-mail templates.
  
  By following these steps, you should be able to identify and resolve the issue related to the /SRMSMC/ROS_EXT002 error message in SAP.