How To Fix /SRMSMC/REMINDER006 - Comm. error when sending reminder e-mails for expiring certificates

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/REMINDER -

• Message number: 006

• Message text: Comm. error when sending reminder e-mails for expiring certificates

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/REMINDER006 - Comm. error when sending reminder e-mails for expiring certificates ?

  The SAP error message /SRMSMC/REMINDER006 indicates a communication error when the system attempts to send reminder emails for expiring certificates. This error typically arises in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with the management of supplier certificates.
  Causes:
  
  Email Configuration Issues: The SMTP settings in the SAP system may not be correctly configured, preventing emails from being sent.
  Network Issues: There may be network connectivity problems between the SAP system and the email server.
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  Incorrect Email Addresses: The email addresses configured for the recipients may be incorrect or invalid.
  System Errors: There may be underlying issues with the SAP system itself, such as performance problems or system downtime.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT to check the SMTP settings.
  Ensure that the SMTP server is correctly configured and reachable.
  Test the connection to the SMTP server from the SAP system.
  
  
  
  Verify Network Connectivity:
  
  Ensure that there are no firewall or network issues blocking communication between the SAP system and the email server.
  Use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Review User Authorizations:
  
  Check if the user or the background job that is trying to send the emails has the necessary authorizations.
  Ensure that the user has the appropriate roles assigned to send emails.
  
  
  
  Validate Email Addresses:
  
  Review the email addresses configured for the recipients of the reminder emails.
  Ensure that they are valid and correctly formatted.
  
  
  
  Check System Logs:
  
  Use transaction codes like SLG1 to check application logs for any additional error messages or details related to the communication error.
  Look for any relevant error messages that could provide more context.
  
  
  
  Test Email Sending:
  
  Use transaction code SOST to check the status of sent emails and see if there are any failed messages.
  You can also try sending a test email from the SAP system to verify that the email functionality is working.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SOST: Send Requests
  SLG1: Application Log
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring email settings in SAP SRM.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the communication error related to sending reminder emails for expiring certificates in SAP.