How To Fix /SRMSMC/REMINDER005 - System error when sending reminder e-mails for expiring certificates

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/REMINDER -

• Message number: 005

• Message text: System error when sending reminder e-mails for expiring certificates

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/REMINDER005 - System error when sending reminder e-mails for expiring certificates ?

  The SAP error message /SRMSMC/REMINDER005 typically indicates a system error that occurs when the system attempts to send reminder emails for expiring certificates. This error can arise due to various reasons, including configuration issues, missing data, or system performance problems.
  Causes:
  
  Configuration Issues: The email settings in the SAP system may not be correctly configured. This includes SMTP settings, email server connectivity, or user authorizations.
  Missing Data: The system may not have the necessary data to generate the reminder emails, such as missing email addresses for users or incomplete certificate information.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may fail to process the reminder emails in a timely manner.
  Authorization Problems: The user or background job executing the reminder process may lack the necessary authorizations to send emails.
  Technical Errors: There could be underlying technical issues, such as problems with the email sending function or issues with the underlying database.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in transaction SCOT to ensure that the email settings are correct.
  Ensure that the email server is reachable from the SAP system.
  
  
  
  Validate Data:
  
  Check if the users have valid email addresses in their user profiles.
  Ensure that the certificates are correctly set up and that the expiration dates are populated.
  
  
  
  Monitor System Performance:
  
  Use transaction SM37 to check for any long-running jobs or errors in the job logs that might indicate performance issues.
  Consider optimizing the system or scheduling the reminder job during off-peak hours.
  
  
  
  Check Authorizations:
  
  Ensure that the user or background job has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user roles.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Look for any dumps in transaction ST22 that might indicate a more serious underlying problem.
  
  
  
  Test Email Functionality:
  
  Use transaction SOST to check the status of sent emails and to see if there are any errors in the email queue.
  Send a test email from the SAP system to verify that the email functionality is working correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches and updates.
  Documentation: Review the SAP documentation related to the specific module you are working with (e.g., SRM, GRC) for any additional configuration steps or troubleshooting tips.
  Community Forums: Consider reaching out to SAP community forums or support channels for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.