How To Fix /SRMSMC/EXT_UM007 - User &1 has been locked

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_UM -

• Message number: 007

• Message text: User &1 has been locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_UM007 - User &1 has been locked ?

  The SAP error message /SRMSMC/EXT_UM007 User &1 has been locked typically indicates that a user account has been locked due to multiple failed login attempts or other security policies in place. This is a common security feature in SAP systems to prevent unauthorized access.
  Cause:
  
  Multiple Failed Login Attempts: The user may have entered incorrect credentials multiple times, leading to the account being locked.
  Password Expiration: The user’s password may have expired, and they attempted to log in with the old password.
  Manual Locking: An administrator may have manually locked the user account for security reasons.
  System Policies: Certain system policies may automatically lock accounts after a specific number of failed login attempts.
  
  Solution:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the user ID in the User field and click on the "Lock/Unlock" button to unlock the account.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked and review any other relevant information.
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset the password for the user in the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Review the security policies in place regarding account locking and failed login attempts. Adjust the settings if necessary to prevent frequent lockouts.
  
  
  
  User Education:
  
  Educate users about the importance of entering correct credentials and the process for resetting passwords.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for unlocking multiple users)
  SU53: Display Authorization Check (to check authorization issues)
  
  
  
  SAP Notes: Check SAP Notes for any specific issues related to user locking and security settings.
  
  
  System Logs: Review system logs (transaction SM21) for any related error messages or events that led to the account being locked.
  
  
  User Management Best Practices: Implement best practices for user management, including regular password updates, monitoring login attempts, and educating users on security policies.
  
  
  By following these steps, you should be able to resolve the issue of the locked user account and prevent future occurrences.