How To Fix /SRMSMC/EXT_UM006 - Contact person &1 has been changed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_UM -

• Message number: 006

• Message text: Contact person &1 has been changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_UM006 - Contact person &1 has been changed ?

  The SAP error message /SRMSMC/EXT_UM006 indicates that a contact person has been changed in the system. This message typically arises in the context of SAP Supplier Relationship Management (SRM) or similar modules where contact person details are crucial for communication and transaction processing.
  Cause:
  The error message is triggered when there is a discrepancy between the contact person information in the system and the information being processed in a transaction. This can happen due to several reasons:
  
  Manual Changes: A user may have manually updated the contact person details in the system after a transaction was initiated.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or ERP), changes in one system may not be reflected in another, leading to inconsistencies.
  Workflow Processes: If the contact person is part of a workflow, changes made during the workflow execution can lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Contact Person Details:
  
  Check the contact person details in the relevant transaction or document.
  Ensure that the contact person information is up-to-date and matches the information in the master data.
  
  
  
  Refresh Data:
  
  If the contact person was changed recently, refresh the data in the transaction to reflect the latest changes.
  You may need to re-enter or re-select the contact person in the transaction.
  
  
  
  Check for Workflow Issues:
  
  If the error is occurring within a workflow, review the workflow steps to ensure that the contact person is correctly assigned and that there are no pending approvals or changes.
  
  
  
  Consult with IT Support:
  
  If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying data synchronization issues or system errors.
  
  
  
  Review Change Logs:
  
  Check the change logs for the contact person to understand what changes were made and by whom. This can help identify if the change was intentional or accidental.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP SRM that deal with contact person management, such as BP (Business Partner) for managing contact details.
  Documentation: Refer to SAP documentation or help files related to SRM and contact person management for more detailed guidance.
  User Training: Ensure that users are trained on how to manage contact person information to minimize errors in the future.
  
  By following these steps, you should be able to address the error message and ensure that the contact person information is consistent across the system.