How To Fix /SRMSMC/EXT_UM009 - User &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_UM -

• Message number: 009

• Message text: User &1 has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_UM009 - User &1 has been deleted ?

  The SAP error message /SRMSMC/EXT_UM009 User &1 has been deleted typically indicates that the system is trying to access a user account that has been deleted from the SAP system. This can occur in various scenarios, such as when a workflow or process is attempting to reference a user who no longer exists in the user master data.
  Cause:
  
  User Deletion: The user specified in the error message has been deleted from the SAP system.
  Workflow or Process Reference: A workflow or process is trying to reference the deleted user, which leads to this error.
  Data Synchronization Issues: If the system is integrated with other systems (like an identity management system), there may be synchronization issues that result in the user being deleted in one system but still referenced in another.
  
  Solution:
  
  Restore the User: If the user account is still needed, you can restore the user by recreating it in the SAP system. Ensure that the user has the necessary roles and authorizations.
  Update Workflows/Processes: If the user is no longer needed, you should update any workflows or processes that reference this user. This may involve reassigning tasks or changing the user in the workflow configuration.
  Check User Master Data: Verify the user master data to ensure that the user is indeed deleted. You can do this by using transaction code SU01 to check the user details.
  Review Logs: Check the application logs or workflow logs to identify where the reference to the deleted user is occurring. This can help in pinpointing the exact process that is causing the error.
  Consult Documentation: If the issue persists, consult SAP documentation or support for further troubleshooting steps specific to your SAP version and configuration.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection for Workflow
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Management: Familiarize yourself with user management best practices in SAP to prevent similar issues in the future.
  
  If you continue to experience issues after following these steps, it may be beneficial to reach out to your SAP Basis team or SAP support for further assistance.